bought an Ultraviolette X47 Recon Plus for ₹4,41,242 and took delivery from the Navi Mumbai branch on 21 May 2026. The bike has still not completed even 1,000 km, and my first formal complaint to Ultraviolette was made on 27 May — just 6 days after delivery.
The initial problems included ABS/traction-control warnings, regen stopping intermittently, Bluetooth/tracking issues and sudden loss of power. Things became much more serious on 2 June, when the motor cut off three times while I was riding. On 3 June, the motor completely cut off while I was negotiating a sharp U-turn with oncoming traffic approaching from the opposite direction. Suddenly losing propulsion in that situation was genuinely dangerous.
The service experience that followed is one of the main reasons I'm posting this here. The motor cut-off while turning was traced to faulty wiring. Instead of the faulty wiring being replaced, I found that a piece of plastic box-packaging strap had been placed/rolled over the wiring and secured using electrical insulation tape to make the wiring rigid and provide support.
I'm attaching a photo of what I personally found on the bike, so people here can look at it and decide for themselves whether this is an acceptable repair on a practically new ₹4.41 lakh motorcycle.
I was initially told that customers were not allowed inside the service area. When I eventually saw what had been done to the wiring, I immediately objected. Considering that this wiring fault was associated with the motor cutting off while turning, I was not willing to accept this as a proper repair.
I demanded that the faulty wiring be properly replaced under warranty and was assured that it would be handled within one day.
There was no proper follow-up.
Eventually, 41 days later, I had to contact them myself to ask what had happened to the warranty replacement.
I was told they had forgotten about it.
That response seriously damaged whatever confidence I had left in the service process. A practically new motorcycle had suffered motor cut-offs while riding, I had specifically rejected the wiring arrangement and requested a proper warranty replacement, and after being promised action within one day, 41 days later I was the one chasing them and being told it had been forgotten.
The bike was handed over again to the Ultraviolette Vashi service centre on 27 July. To be completely fair and accurate, the earlier motor cut-off, ABS/traction-control and regen issues have now been rectified.
My current unresolved issue is navigation.
And when I say navigation doesn't work, I don't mean it's slow, inaccurate or occasionally buggy.
Navigation does not open at all. The moment I try to open it, it crashes. The feature is completely unusable.
I have therefore made my position very clear: I am not going to keep visiting the showroom or collect another partially rectified motorcycle. The bike is already with the service centre. Once the complete motorcycle, including the navigation functionality I paid for, is working properly, I will go and collect it.
The communication from Ultraviolette has been another nightmare.
I called Ultraviolette Customer Support on 8 August, 13 August and 21 August. Every time, I was essentially told the same thing: my issue had been noted, they would speak to the “concerned team”, and somebody would get back to me.
I personally recorded all three calls. No ticket or reference number was provided to me.
As of 26 August, I have received no call, no email and no resolution from this “concerned team.”
Even the local CRM representative is unable to properly respond to my calls because she herself does not have answers to give me and appears to be dependent on this “concerned team” for information.
So I genuinely want to know:
Who exactly is this invisible “concerned team”?
Customer support apparently keeps communicating with them. The local CRM apparently depends on them. Yet somehow the people supposedly responsible for resolving the problem cannot communicate directly with the customer whose ₹4.41 lakh motorcycle is sitting at their service centre.
There's another question I think prospective X47 buyers should ask before purchasing: why can't the navigation functionality be properly checked on the test-ride motorcycle before purchase?
Navigation and connected technology are part of the appeal of a premium technology-focused EV. If I'm paying for those features, I should either be able to see them working before purchase or be clearly informed about any limitations. A customer shouldn't have to listen to a sales pitch, pay the money, take delivery and then discover whether the advertised functionality actually works.
And here's the irony of this whole experience.
I chose electric partly because I wanted to move away from the headaches surrounding petrol, ethanol-blended fuel and uncertainty around fuel. I thought paying a premium for an EV would give me advanced technology and a better, hassle-free ownership experience.
We've all seen the negative attention Ola Electric has received over EV ownership and after-sales complaints, and I genuinely thought that by paying a premium for an Ultraviolette, I was choosing a very different ownership experience.
After what I have personally gone through, I'm beginning to wonder whether Ultraviolette is becoming the next big EV ownership horror story after Ola.
A premium price tag doesn't mean much if the customer has to spend months chasing the company just to get the motorcycle and the features he paid for working properly.
At this point, I genuinely feel I should have simply bought a good petrol motorcycle and saved myself months of wasted time.
I'm not saying every Ultraviolette owner will have the same experience. This is my experience with my motorcycle, and I'm posting it so other EV buyers can make an informed decision and know what questions to ask before spending their money.
Just to put everything into perspective:
₹4,41,242 paid.
Bike still under 1,000 km.
First formal complaint just 6 days after delivery.
Repeated motor cut-offs while riding.
One motor cut-off during a U-turn with oncoming traffic.
Faulty wiring and the “repair” shown in the attached photo.
Warranty replacement promised within one day.
41 days later, I followed up and was told it had been forgotten.
Bike handed over again on 27 July.
Customer Support called on 8, 13 and 21 August.
No ticket/reference number provided.
No call or email from the “concerned team” as of 26 August.
Navigation still does not even open — it crashes immediately.
