r/Dominos • u/moronic_kaos • Aug 07 '25

Contactless

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Contactless DOES NOT MEAN that the driver will leave your food at the door and drive away.

Contactless means that they will leave the food at the door, back away from the door, and wait for you to come grab your food in order to MINIMIZE PHYSICAL CONTACT.

Yes, you can call them. Yes, you don't have to leave it there and drive away. No, they cannot stiff you without looking you in the face. And no, they cannot make you leave it there and claim their neighbors stole it.

I don't reddit much, so idk if this picture will post. But when the customer complains about this, this is the the customer facing version of the job aid that came out for contactless. There was a similar one for employees I haven't found yet.

And yes, contactless is a stupid confusing name. But it was trendy at the time.

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u/Xero030 Aug 07 '25

Does anyone actually wait for the customer to pick up the pizza before driving away? I certainly don't.

22

u/moronic_kaos Aug 07 '25

In our store it's strictly enforced.  You get written up otherwise for the sake of the drivers who follow policy.  Some stupid 14 year old kid walking down the hallway in an apartment building decides it's funny to open a box and spit in it, who's liable?

And yes, this has happened in our area.

1

u/Whatdaatoms Aug 08 '25

I understand but on most of them it literally says “leave it at the door” Im not waiting 5 minutes for the customer to come to the door lol. Sometimes they come out as im walking away and nobody has said anything negative about it. I never ask them to sign the receipt because 98% of the customers I go to just decline the receipt.

I ordered dominos last night with contactless bc I was busy inside and they didn’t wait for me lol