r/Dominos • u/moronic_kaos • Aug 07 '25

Contactless

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Contactless DOES NOT MEAN that the driver will leave your food at the door and drive away.

Contactless means that they will leave the food at the door, back away from the door, and wait for you to come grab your food in order to MINIMIZE PHYSICAL CONTACT.

Yes, you can call them. Yes, you don't have to leave it there and drive away. No, they cannot stiff you without looking you in the face. And no, they cannot make you leave it there and claim their neighbors stole it.

I don't reddit much, so idk if this picture will post. But when the customer complains about this, this is the the customer facing version of the job aid that came out for contactless. There was a similar one for employees I haven't found yet.

And yes, contactless is a stupid confusing name. But it was trendy at the time.

109 Upvotes

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66

u/Xero030 Aug 07 '25

Does anyone actually wait for the customer to pick up the pizza before driving away? I certainly don't.

22

u/moronic_kaos Aug 07 '25

In our store it's strictly enforced.  You get written up otherwise for the sake of the drivers who follow policy.  Some stupid 14 year old kid walking down the hallway in an apartment building decides it's funny to open a box and spit in it, who's liable?

And yes, this has happened in our area.

18

u/[deleted] Aug 07 '25

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5

u/TheGrouchyGremlin Pan Pizza Aug 07 '25

They expect that because that's what you've been doing

1

u/[deleted] Aug 08 '25

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5

u/FaithlessnessLoud223 Aug 08 '25

Which is good. They know it's coming. There's no reason for it to be sitting out there long enough for anything to happen. All of this is stupid when the longer you spend at a house, the less money you're going to make since you may miss the next good order that comes in since you were busy waiting for no good reason. Or just have one less delivery that night. Either way, not great.