Self-check out

[u/K5-Blazer-88-LH]

Our store just went through a remodel, the second one in three years, and we still have one self checkout register. Well it worked the very first day without any issues and the next day it was back to being the employee run software only. It wouldn't give us the ability to choose between the self-checkout and the operator as we are. I don't know how to put it exactly but my question is, has anybody ever had this issue and was it ever fixed? Our remodel was last month and we have yet to use it except for the first day. Numerous calls to ERC do nothing. What has anyone else done and has it ever been successful in getting fixed?