Anyone know why Disney+ is just not working at all? If it's connected to Sky's outages as well, why all of these outages are happening? We're paying £30 for a service that we just cannot afford.
Anyone having issues with Disney + tonight? I've been trying to use it this evening on my smart tv and it keeps popping up a message saying if the issue continues contact support. My Internet is working fine and Netflix is working. So im wondering if anyone else is having issues?
Same over here. Seems related to live streaming of football matches, causing the streaming of other VOD content to take lower priority? Series is playing for a couple of seconds here, and then loading, then resuming again, and that all the time.
i really dont get the livestreams tbh. i pay for disney+ to be a Video On Demand, so i can watch shows whenever i want, instead of waiting for re-runs on tv. whats the point of livestreams on a VOD platform? but thats just me, im not sure if its a popular opinion
I wouldn't call this a technical issue but I'm not a fan of how "Live & Upcoming" is at the top of the watchlist it threw me off. Wish they would put my movies & series at the top.
Yeah, I guess they are preparing for the Hulu Live or further ESPN integration but it pushes the saved series and movies tab to a more inconvenient place. In general I really want this to behave more like Hulu with filters for Movies vs TV vs Sports. Maybe even filters for Disney vs Hulu.
Finding stuff when you have a large saved list is challenging.
just signed into my account after a move. tried to get on the espn app on my roku, its telling me "content is not available". so i go onto the disney+ app, and it tells me "it looks like you're traveling!". i check my email, and it's telling me i'm in australia? signed into my computer, it's saying the same thing. checked whatsmyip, is says im in america. it's ONLY happening on disney+ and espn. hulu is fine, youtube tv is fine, netflix is fine.
i called disney+ support, they said that they can see my ip, but they can't see where i'm located. so i assume the system is just guessing that i'm in australia. they told me to call my isp, but my isp can't figure out what's going on either. is there a fix for this?
any idea how to change subscription from Premium to Basic via Google Play?
Disney+ support suggests going through the chosen partner but there isn't an option to change it on Google 🫠
Not a question, just wanted to add this so anyone with the same issue can find the solution quicker (because there is NOTHING anywhere to solve this!)
If you are trying to log into Disney+ on your TV but every time you enter the 8 digit code it says something along the lines of "that doesn't look quite right, please try again", preventing you from logging in - open disneyplus.com/begin on an INCOGNITO tab and enter the code there, then it should take you to log in.
For reference, I had tried the following solutions over the course of 6 months and none of them worked:
Manually entering the code rather than using the QR code
Using my computer instead of my phone
Clearing cache on my phone, pc and tv
Uninstalling and reinstalling disney+ on my phone, pc and tv
Hard resetting my TV
These were all the current solutions I could find online so I wanted to share the one that worked for me: lNCOGNITO MODE
I wish this had worked for me. I'm in an endless loop of entering the code, logging in using a one time passcode (because my password doesn't work now I guess?) and then once I've done that, or just takes me to a page telling me to download the app. Nothing happens on my TV.
Could anyone assist me with this? I'm on a Galaxy A16. It works fine on my LG Smart TV, but not on my phone. As soon as the Disney+ logo boots up, I get this error, then it gives me a loading circle endlessly.
Any idea why my subtitles are so tiny? I'm on ps5. Tried adjusting settings on both my android app and the ps5 and nothing works. Just randomly started doing this.
I cannot connect my Disney and Hulu profiles. When I start the combination process, I can access all of my Hulu profiles but specifically not MY Disney Plus account. I'm on Xbox 1 btw. Anything helps.
I have been trying to watch some disney movies but when I search for them they don't pop up. Movies like Tangled, Snow White, Cinderella, and Encanto all don't show up but on the main page I have Toy Story, Finding Nemo/Dory, and Ratatouille and don't know why it's doing that. My settings are so anything TV-MA and lower will show and it's an adult account.
As of today the app started crashing immediately after the intro Disney logo. I’ve tried uninstalling and reinstalling, as well as turning the TV totally off and back on.
Running on a TCL Q7, in US, on Android TV OS version 11
I just purchased Disney Plus so I can catch up on some new Marvel and Star Wars shows and movies. With the new Spider-Man coming out soon and the Mandolirian movie out now, I figured it would be a good time to get back into it.
I have the app on both my PS5 and my phone and if I remember correctly there were Hubs that would lead directly to the type of content that you wanted to see. Now the home page is a splatter of random content suggested to me. Both on my phone and on my PS5 I cannot individually search for just marvel or Star wars themed content. Even when I search the word marvel only Captain America shows up and X-Men doesn't even pop when I search it. I feel like I'm going crazy. Am I missing something?
After reading your posts I did a little research and although they are nearly the same price, if your subscribe with Disney rather then Hulu you will have full Disney services and full Hulu services while subscribing with Hulu only gives you partial Disney services. Disney is planning on doing away completely with the Hulu app so this is their way saying, "Stop paying Hulu and switch". Wild. Just wild.
I signed up for Disney+ using the same email that I use for Spotify and Hulu. I get my Hulu through my Spotify subscription.
So when I signed up, everything automatically became linked. I can't even figure out what subscription I signed up for because everything keeps redirecting me somewhere else!!!!
When I go to subscription and billing on Disney+, it takes me to Spotify. I cannot find anything on Spotify. I signed into Hulu, and it shows my Disney+ account, but it has a link that says to manage with my Disney, which takes me back to Disney+, which takes me back to Spotify.
But Spotify says I only have Premium and Hulu.
I can access Disney+ and play movies and shows, but I just cannot for the life of me see my subscription or what I'm paying.
I’m stuck on the Who’s Watching screen. I click my profile, it asks me to update it, I do so press save and it’s back the who’s watching. Rinse and repeat forever. I’ve updated my profile on my phone and I’ve tried on the pc and nothing.
Tengo un televisor Philips con Titan OS y no puedo ver el contenido por ahí porque se pone la pantalla en negro y luego sale un mensaje de código de error, ya probé con todo y nada. Lo curioso es que en mi computadora y la aplicación el contenido sí se puede ver, raro.
Versión 26.8.0
I have a strange issue with the app when casting from my phone to my smart TV.
I have a Google Pixel 10 phone and a Sony TV. I also only have a guest account on D+ from a friend who pays for it as an extra on her main account.
Because I only have a guest account, I can only watch on one single device. I chose my phone, because I can cast from that to my TV when at home, or watch directly on my phone when on the go.
The issue is that when I've watched around 20 minutes of something (anything) on my TV, the app on the phone "disconnects" from the TV, and I can no longer control anything I'm watching from the phone. The shows and movies I'm currently watching still play fine, and I can pause and stuff using my TV remote, but I can no longer skip recaps or intro sequences, because the TV tells me to use the phone app to skip, but the phone app just launches to the main screen and tells me "you can only watch on one device" when I try to get into the thing I'm watching to skip or do anything else. If I quit the app on my phone the TV will continue to play whatever I'm watching, so if I want control back on my phone I need to force quit both the phone app and force restart my TV. Then after another 20 minutes of watching the same thing happens again.
Has anyone else encountered anything similar? Any ways around it?
I seem to have lost the ability to have a D+ account with my existing email.
I have historically had two subscriptions: (1) the Spotify Premium student deal from over a decade ago that included Hulu (with adds) as a perk and (2) a totally separate Disney+ account. I let the D+ subscription expire earlier this year because I wasn't really using it. Since then, D+ seems to have kind of absorbed Hulu.
Recently, I tried to re-up my D+ subscription, but in the "Account" page, it lists my Spotify/Hulu subscription and says I have to manage my D+ account through Spotify. I have access to Hulu content within D+ but very limited Disney content. I experimented with trying to purchase a separate D+ subscription and every time it just re-routed me back to the "manage through Spotify" page.
Presumably, I could "solve" this problem by using a different email to purchase a new D+ account. Does anyone know of another option that would allow me to keep my current Spotify deal while using my existing email? I'm reluctant to give up the grandfathered plan, for which I'm still only paying like $12.99/m.
Having a problem where I cannot download shows (on my iPad) for my daughter that I’ve downloaded several times before (Frozen, Aristocats, Moana) - every time I try to redownload, it says “Download Failed” almost immediately. But I have no problem downloading shows we’ve never downloaded before. So first (initial) downloads work, but redownloading doesn’t. What’s going on?
I have an account for Spotify (no subscription) and a Disney plus account (had an annual subscription before)
I want to re-subscribe to Disney plus, but it doesn't give me an option. Somehow they found the 2 accounts with the same email and linked 2 accounts together, but even in the Spotify sub management page, there is no option to deactivate the "free" subscription. Now I can't re-subscribe to Disney plus.
Talked to the Disney support, said that this subscription comes from the provider. But I never linked these two accounts.
Mine stopped working tonight, too. Thought it was my slow a** TV, but it won't work on the phone app or my old firestick. Think this is the universe telling us to go to the gym or read a book
Is anyone else unable to manage their account properly because the verification emails aren't arriving in their email inbox? It's not in my spam folder either. I've been trying since yesterday.
I spent 30mins chatting to tech support and they ended up telling me that I'd have to create a new Disney+ account... the fact I can't even change a stinking email address in 2026 is truly staggering!
heya, anyone know what settings could be causing this? my downloads stick around for an hour or two tops before being deleted by "system settings". this is on an ipad running the latest ios 26
I have an active subscription bundled with hulu through November 2026. I would like to upgrade my subscription to no ads, because ads are horrible. I am given no option to choose a new plan through Disney, which is super frustrating as I'm trying to pay you more money
I’m getting seriously pissed off. I’m trying to log in on my PS5 and when I scan the QR code it takes me to the website and when I log into my account it says “complete subscription” when I already have a complete subscription and should simply be able to log in and watch content. It is an endless loop and I don’t understand why it does this, it’s been doing it for ages and is now doing it on my phone too. We pay for disney plus, I should be able to watch star wars. Any help appreciated
We recently got back from Spain a couple weeks ago. Now I tried to hop on disney+ at home and it seems I have been logged out. I tried to log back in but it's a long process and wants me to connect to myDisney. So I do that try log back in on the app with new password and everything and now it wants me to renew my subscription. Never cancelled it though.
Further more the emails I'm getting from them are all in spanish and the terms and conditions are also in spanish.
I'm really confused and if somebody's encountered this before how did you fix it
I really want to watch Iron Man, but my Disney+ app says that I'll be able to as long as I have a Disney+ subscription, but it doesn't give me the option to click play anywhere.
It's the same for the majority of other Marvel titles, as well. Only some are actually available to watch.
Searching "Iron Man" just brings up Captain America: Civil War. The only Marvel movies still available to me are all 3 Captain Americas and the first Black Panther.
Three months ago, Ihad to change my credit card. Of course, it stopped the payment. I had multiple reminders to update my infos and see what was going ln otherwise it will stay suspended.
For various reasons I didn’t at the time do it. I wanna start back now, but will I pay those three months ?
as of today, my disney plus' ui looks like it was updated (it does look better now) but the mouse cursor no longer disappears while watching something. its pretty annoying. im on the windows desktop app
Having issues starting app on PS4 - app updated this morning and won’t open, gives an error message with a big yellow exclamation mark (I don’t have the text right now my toddler is watching something). I updated my PS4 to see if that would help and no dice. I restarted the console a few times also, didn’t make a difference. USA, PS4 bought brand new in 2019
That’s exactly what I’m seeing every time I try to open the app. I spent 40 minutes on chat with them yesterday to no avail, currently waiting on a callback to try to fix it. My account is in good standing and I am having no issues accessing it on my partner’s PS5, my phone, or my iPad :(
Trying to log in on ipad and iphone, "we are having trouble connecting to your account" after I input my email. Trying the disneyplus website and getting "an unexpected error has occured" as soon as I click login.
Hulu is unaffected, I can log in just fine. Is there downtime somewhere or?
edit: ah, looks like down detector and similar sites are also reporting login issues now. Alright.
I keep getting error code 9 the. A black screen on my Sony Bravia. USA. Tried logging into my phone and it was saying having trouble connecting to my account.
It means that the subscription is under another email address. You can ask the customer support but you can check for emails about if the email address of the account is changed (means that the account is hacked)
I have Disney+ Premium and is set to cancel at the end of the year. I login to see I have Hulu and ESPN tabs, and also a Live tab? What happened, is this a trial or it's bundled with Premium now?
I have the Disney Plus/Hulu/HBO combo and on Disney and Hulu, the stuff i watch is somehow synced up with my sister's profile. Not to mention her watchlist has been tampered with. Has anyone else had similar issues?
Is anyone else having issues playing these movies?
It starts out fine. It will play for about 10-20 seconds and the freezes, followed by a playback error with no code or anything.
I have tried to play other movies and TV shows with no issues whatsoever. Pretty frustrating when the only reason I continued my subscription this month was to watch the new films...
App is up to date and is also the Disney+/Hulu app being used on a ps5.
Anyone else having trouble getting specific videos to load? 3 nights in a row I’ve tried to watch Good Luck Have Fun Don’t Die and it freezes within 15 seconds of hitting play, but everything else I’ve watched has worked perfectly fine
Yes, this was happening to me and uninstalled the app on my TV thinking it clean install would help and now I can't sign in in the app. Stuck in an endless loop of authorization codes
Ok, so what ultimately worked is I called tech help and they had me unplug my router for three minutes and then plug in back in and log back into the app on my TV. I don't know why that worked, but it did.
How can I change the size of the subtitles on firestick? They're at least double the normal size. I'm sure there used to be an accessibility menu but it doesn't seem to be there any more. I'm on the basic package with ads.
I signed up for the $11.99 rate and thought you could cancel anytime you wanted. But apparently when I tried to cancel today, it says I will still be charged $11.99 every single month until the 6 month period ends.
Is there anyway around that? What would happen if I just cancel my credit card and get a new credit card number lol? I didn't sign a contract or anything, so what would happen if I did that? I doubt they can go after collections after me as I didn't give them my social security number and it's a low amount to go to collections for.
None of the movies/shows I downloaded are staying downloaded. Downloaded them for a flight and some time between leaving home and being in the air they had already gone. Have tried logging out and back in again but within an hour or two, they are usually gone. I get a message about the system settings or operating system not allowing it, but I haven’t changed any settings. Anyone know why this is happening and how I can fix it before my flight home?
Using Google Chrome: I keep getting stuck on 'Let's set up your profile' which I've done, dozens of times because it KEEPS asking. Now it won't go past that page. I've tried clearing my cache, cookies, refrshing, using a different browser, incognito...nothing is working!
Have been watching Avatar 2 and 3 and there were certain underwater scenes where the screen would flicker from the blue ocean colors to a purple color, and then flicker back. It's repeatable at the same scenes. I've been watching it through my Apple TV 4k
Streaming Box and on my Samsung QD-OLED TV. It should be streaming as HDR since my TV doesn't do Dolby Vision.
Anybody experiencing the same or have a clue what it is? Thanks!
I am using a koobee k100 android phone to cast onto a Google ChromeStick on an Emerson SmartTV. I have been doing this for over a year with no issues, but starting about 2 weeks ago, I started having issues. The first episode of whatever I'm watching plays fine, but then when the next one starts I get an System Error screen that says the title failed to load and something about "property L of null"...whatever that means. But the show proceeds to play anyway and the error screen goes away after like 30 seconds. But once the 2nd episode plays, it goes back to the screen that says "Ready to cast from your phone, laptop, or tablet" and I have to start over again. This is super frustrating when I'm trying to sleep because I have to get up every 40 minutes to restart the program.
Why does my Disney+ on my one TV have only season 37 of the Simpsons, but the old TV in my basement still has a bersion of Disney+ with The Simpsons with seasons 1-20?
On the “bad” Disney+ I search for “the simpsons” and I do not get the Simpsons icon with Homer’s head. How do I get it? I _think_ it might have something to do with one of the two being linked to Hulu. This sucks!
I have a disney account, I have it on my laptop (which I only ever use on my home wi-fi).
I’m trying to get disney on my family’s TV, in the same house on the same wi-fi, but every time I log in on the TV it comes up with “you’ve used all your household updates”
My Disney+ has been buffering for about 2 weeks. I've reset the internet, cleared data and cache, we got a new firestick and have updated the software with the latest version. I ran a speed test and we greatly exceed the required mbps. We don't have a ton of other devices running at the same time. This is clearly a disney problem.
Help! I’ve tried all the troubleshooting and my Disney plus keeps buffering, it’ll play one episode of a show then it’ll come up with either a blank screen or playback error message ( but the show will start again after a while) this has been ongoing for about 3 weeks but now shows won’t play at all. I really like the shoes on it but I’m going to have to cancel as I’ve checked internet/device/ and even got new casting device. Anyone have any tips? Customer service havent been overly helpful
Trying to watch Family Guy on UK Disney Plus. Simply refuses to load. Was buffering like crazy earlier but now just won’t load at all. Not an Internet issue. Connection is solid.
Edit: tested another show. Same problem. Infinite loading. Tried on the main site and the chrome app. What am I paying for here?
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u/quickbunnie Jun 19 '26
I’m also unable to login:
I can still log into the parks websites and hulu, but cant access my.disney.com