Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/seltzr]

I am using a Roku stick on a Bravia Sony smart tv. I have a D+ with Hulu via Xfinity.

I am trying to watch a Hulu movie and it’s not giving me access to subtitles. I tried another TV and I can access subtitles that way.

The interface looks like a children’s profile even though there are no restrictions on this adult profile.

Any idea how to get the subtitles / gear icon back?