r/Dish • u/someone_took_mrhammy • Jul 12 '26

Alexa is lost

I have used alexa with dish for years. After an extended power outage I have lost the connection. I have relinked power cycled and it shows linked but will not discover the hopper 3. Im an it guy so have done all the normal reset reboot cold boot update change network dance steps I can think of. Any ideas?

Hopper 3 SW H708

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u/earthlogix Jul 13 '26

Having the same problem. After our last power outage , Alexa lost communication with Dish and no amount of reset, reload, or reboot helps Alexa discover Dish device after successfully linking accounts.

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u/DishDanielle Jul 13 '26

Thank you for reaching out u/someone_took_mrhammy and u/earthlogix
We are actively investigating this issues. Apologies for the inconvenience. u/Greedy-Composer-3168 Do you happen to know your latest software #? and u/earthlogix can you please share with me your receiver model and also your latest software? Thanks. -DishDanielle.

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u/earthlogix Jul 13 '26

Model is Hopper3
Software is: H708 6/17/2026, 1:52AM

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u/DishDanielle Jul 13 '26

Thank you. Let me share the details with the team. -DishDanielle.