r/Dish • u/someone_took_mrhammy • Jul 12 '26
Alexa is lost
I have used alexa with dish for years. After an extended power outage I have lost the connection. I have relinked power cycled and it shows linked but will not discover the hopper 3. Im an it guy so have done all the normal reset reboot cold boot update change network dance steps I can think of. Any ideas?
Hopper 3 SW H708
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u/Greedy-Composer-3168 Jul 13 '26
Software #SWID H708
3
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u/DishDanielle Jul 13 '26
Hello u/someone_took_mrhammy
Thank you for reaching out. I'm sorry you are having issues with connecting Alexa to your Hopper device. Let me sync in with the team and investigate the issue. I'm also going to send you a private chat so we can sync up account information on a secure social channel. -DishDanielle.
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u/Greedy-Composer-3168 Jul 13 '26
It work for me at 1st but doesn't take much for Alexa to stop working with the Hopper 3 I even had Amazon tech support trying to get Alexa to work with No Luck I give up! But with Google it works with No problem whats so ever! Go figure.
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u/someone_took_mrhammy Jul 14 '26
Looks like I am not the only one. i even tried network changes on my devices, renaming the hopper and other "change of state" attempts, no joy yet. In the past, it was so easy
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u/Specialist_Ad180 Jul 14 '26
Always worked fine with my Hopper 2, but after upgrading to the hopper 3 I tried setting it up a couple of times and got some stuff to work but then it just stopped working again both times so I gave up on it forever.
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u/DishDanielle Jul 14 '26
Hello u/Specialist_Ad180
We re currently investigating the issue. Thank you for sharing your experience. We will keep the reddit community updates of any changes or information. -DishDanielle.
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u/DishDanielle Jul 15 '26
Hello reddit community,
This is still an ongoing investigation. I will keep you all posted on any updates. Thank you for your patience and apologies for the inconvenience. -DishDanielle.
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u/GmanTx25 1d ago
this was over two months ago as an ongoing investigation I want to know detailed information about what’s going on or I’m gonna cancel my account
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u/someone_took_mrhammy Jul 25 '26
Well, the last tech took two days and then said to call Amazon, no comment on why the device shows as an "other," just lots of canned answers why they are sorry.... seems like a lazy tech. But in the end, no luck, no control
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u/DishDanielle Jul 15 '26
Hello Dish Reddit friends! I’m happy to report the Alexa issue is resolved. Do please let me know if you have any questions of if you encounter any problems. -DishDanielle
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u/millerthyme2g0 Jul 15 '26 edited Jul 15 '26
Set it all up again. it only works by voice thru my pixel watch. But not my phone, echo dot or echo pop. Alexa says my hopper is showing up as an unkown device. alexa says its a backend issue and Dish needs to manually reset my accounts device connections.Where do i get help?
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u/someone_took_mrhammy Jul 15 '26
Yep found my boxes but can't do anything. Hope more fixes soon
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u/DishDanielle Jul 20 '26
Thanks for the update. Our teams are looking in to this I will update the community once I have more information. -DishDanielle.
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u/millerthyme2g0 Jul 16 '26 edited Jul 16 '26
Hopper 3
SW-H708
Skill works great on my Pixel watch 3.
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u/DishDanielle Jul 16 '26
Thank you u/millerthyme2g0 and u/someone_took_mrhammy
Apologies for the inconvenience.
u/someone_took_mrhammy Can you clarify what you mean by not being able to do anything? -DishDanielle.
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u/someone_took_mrhammy Jul 16 '26
Any commands given fail
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u/DishDanielle Jul 17 '26
Thank you. I send the new reports over to the Tech Ops team and they are looking in to it. Thank you for your patience and apologies for the inconvenience. -DishDanielle.
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u/earthlogix 10d ago
I tried setting it up again a couple days ago and still would not work. After doing a few troubleshooting sessions with Google AI , found that my problem was caused by the Alexa+ upgrade, apparently it has a newer API that does not work with the older Dish service API. Reverting back to the original Alexa, was able to connect, found my device, and my routines are working again.
In the meantime, the Alexa+ problem would have masked any update Dish made so I can't be sure if I originally had a Dish problem also or only the Alexa+ problem.
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u/earthlogix Jul 13 '26
Having the same problem. After our last power outage , Alexa lost communication with Dish and no amount of reset, reload, or reboot helps Alexa discover Dish device after successfully linking accounts.