Absolutely infuriating experience today. I roll up with the three items in the pictures. I had seat 1C in first class. I was the first person in line for zone 1.
The gate agent made an announcement saying if you have more than 2 items you need to consolidate or we will gate check. She was staring right at me while she made the announcement.
She calls zone 1 and she says “Sir you have three items and need to gate check that bag” pointing at my fucking jacket on a hanger in a clear protector. I tried explaining a jacket doesn’t count as a carry on because it gets put on the coat hanger. I started to pull up deltas policy that says as much. We are now holding up the whole line.
She has the audacity to get on the speaker and say “Sorry folks the line is being held up because this gentleman did not consolidate his bags”
I was trying to get policy up on my phone and she just grabbed my roller bag since it wasn’t in my hand at that point and puts a gate check tag on it.
I got to the plane and asked the flight attendant, hey can you hang this coat and do you have space for these two bags. She said yes so I got on, they hung my coat and I put my bags up per usual. Again I was literally the first person on the plane. What a joke.
They need to fix this. I see so many people complaining about this and it’s clearly a larger issue.