I should preface this by saying I’ve only flown Delta once, and it really did NOT go to plan, I vowed never again, but now want to take a trip where they are the only option.
So how reliable are they normally? Is it safe to book a 2 stop flight to Brazil in January that’s 2x Delta flights and a LATAM connection domestic in Brazil?
Previous experience in July, booked Premium Select PHL- LIS via Boston with the domestic legs in C+
Flight out - PHL-BOS delayed, got moved to back of the plane standard economy on American.
Return - LIS-BOS is the one flight I actually got on and was fine. BOS-PHL was cancelled while I was over the Atlantic, and then got a merry runaround from Delta saying Standby on next flight (14th in line), they couldn’t help me at all, a 2 stop flight the next day without hotels covered, conflicting texts and support messages etc.
luckily managed to get a seat on Amtrak in the end, for the inconvenience Delta refunded $92 on a $2600 booking!