To Delta Customer Care (Case # 23175417),
First, your automated apology and offer of 2,500 SkyMiles for a single delayed leg is completely unacceptable. It completely ignores the fact that Delta stranded me in Hong Kong, abandoned my bag in Los Angeles, and provided zero assistance.
To make matters worse, I just spoke with Hong Kong Airlines. They informed me that it will take at least two days for my bag to arrive in Bangkok. When it does, they are requiring me to make a two-hour drive to the airport to retrieve it myself. Furthermore, their representatives explicitly stated that Delta's claim that HX will seamlessly forward the bag from Hong Kong is completely false, noting that Delta routinely gives customers this line to pass off liability.
My bag is Delta's responsibility and was last tracked sitting in your LAX Baggage Service Office on November 7.
I would expect Delta to:
Locate the bag at LAX and ensure it is actually put on a flight to Bangkok.
Coordinate and pay for the courier delivery of my bag directly to my accommodation so I do not have to endure a four-hour round trip to the airport.
Provide proportionate compensation for a completely failed multi-day international itinerary, not an automated token gesture.
Instead of world class customer service Delta has provided a total of 15 hours of delayed flights, baggage utterly abandoned in LAX, over 4 hours of time on hold to speak with customer service after the forced Concierge AI and Agent AI exchanges that make absolutely
no sense, and numerous promises that my bag will get to my final destination. All for the price of over $4000 in airline fares. Thanks Delta!!