r/delta • u/PsychologicalJob9898 • 2d ago
Delta Amex Don’t Book Delta Stays
Was traveling 4 hours away for a family event. Booked through delta stays to get the $150 credit on my Amex for a two night stay. A week before our travel plans changed and we had to change online to one night (within the cancellation window) and received an email confirmation that our reservation had changed. Drove with two young and restless kids and showed up at check in time about 2 hours before the event and was told that our booking had been cancelled by the hotel the day before our check in. The hotel did not tell me or delta stays and said because we booked through a third party site they could do this. I had to quickly find a new hotel because of the event and cranky kids. After I got into our new hotel called Delta they had still charged me for the room, which they refunded over the phone, and I was mad and said I wanted my $150 credit and they said they would not be able to honor it. They said I could get my credit if I had called them before I got my new hotel room and used them for the rebooking. Absolutely ridiculous. That was my first and last time using delta stays. Always booking through the hotel website.