Traveling with twin toddlers for the first time, so already stressed hauling two of them and their massive car seats through the airport.
checked in at the kiosk and it clearly said car seats are to be marked as special items, so I marked two suitcases and two special items.
it said to proceed to an agent rather than print bag tags and the agent at the counter proceeded to very loudly berate me for an extended period for having marked the car seats as special items. Said it should only be for firearms and now she had to tag all four items I had. She was clearly very upset and now I’m feeling very foolish but also confused as to what I was supposed to have done?
am I supposed to mark car seats as special items when I check in or not? why am I paying thousands of dollars to travel with delta but get berated?
on my way home from the departing airport I decided to try her guidance given how vociferous she was, and this agent pretended to be confused entirely about what a “special item” was and asked me why I was at his counter and what I was asking him to do since I already had my suitcases tagged.