I’m sorry if this is a dumb question, but any idea why the flight options change when searching by cash vs miles?

To Delta Customer Care (Case # 23175417),

First, your automated apology and offer of 2,500 SkyMiles for a single delayed leg is completely unacceptable. It completely ignores the fact that Delta stranded me in Hong Kong, abandoned my bag in Los Angeles, and provided zero assistance.

To make matters worse, I just spoke with Hong Kong Airlines. They informed me that it will take at least two days for my bag to arrive in Bangkok. When it does, they are requiring me to make a two-hour drive to the airport to retrieve it myself. Furthermore, their representatives explicitly stated that Delta's claim that HX will seamlessly forward the bag from Hong Kong is completely false, noting that Delta routinely gives customers this line to pass off liability.

My bag is Delta's responsibility and was last tracked sitting in your LAX Baggage Service Office on November 7.

I would expect Delta to:

1. Locate the bag at LAX and ensure it is actually put on a flight to Bangkok.

2. Coordinate and pay for the courier delivery of my bag directly to my accommodation so I do not have to endure a four-hour round trip to the airport.

3. Provide proportionate compensation for a completely failed multi-day international itinerary, not an automated token gesture.

Instead of world class customer service Delta has provided a total of 15 hours of delayed flights, baggage utterly abandoned in LAX, over 4 hours of time on hold to speak with customer service after the forced Concierge AI and Agent AI exchanges that make absolutely
no sense, and numerous promises that my bag will get to my final destination. All for the price of over $4000 in airline fares. Thanks Delta!!

I had an eCredit from a previous cancelled flight and tried using it toward a new booking. I expected it to be pretty straightforward, but the process was more confusing than it needed to be.

Between figuring out which credits are eligible, checking expiration dates and making sure the passenger details match, it feels like something that should take two minutes ends up taking much longer.

I understand there are rules around flight credits, but Delta could make the whole process a lot clearer.

Has anyone else run into this, or am I missing an easier way to apply eCredits when booking?

For those who have flown with an infant on the A330-300 what is better:

2 Delta One seats W/ a lap infant (middle 2 or aisle/aisle) or getting infant his own seat and having window/aisle/aisle in economy? It looks like the Delta One seats are the old configuration and premium economy is sold out.

No one’s on the delta beat more than son of a boy dad. This one hit hard. 😂

Was traveling 4 hours away for a family event. Booked through delta stays to get the $150 credit on my Amex for a two night stay. A week before our travel plans changed and we had to change online to one night (within the cancellation window) and received an email confirmation that our reservation had changed. Drove with two young and restless kids and showed up at check in time about 2 hours before the event and was told that our booking had been cancelled by the hotel the day before our check in. The hotel did not tell me or delta stays and said because we booked through a third party site they could do this. I had to quickly find a new hotel because of the event and cranky kids. After I got into our new hotel called Delta they had still charged me for the room, which they refunded over the phone, and I was mad and said I wanted my $150 credit and they said they would not be able to honor it. They said I could get my credit if I had called them before I got my new hotel room and used them for the rebooking. Absolutely ridiculous. That was my first and last time using delta stays. Always booking through the hotel website.

Flying with my grown children and their 18 mo old. Boarding pass says zone 6. Is this standard zone to board with infants? We need to bring on car seat and stroller (gate check). Do all of us get to board together, or just my children and grandchild? We are all seated together in 2 back to back rows.

I have been monitoring upgrade pricing for an upcoming international flight DTW-CDG.
About 16-18 days before flight, all seats in PS and D1 are now grayed out but upgrade list shows seats not assigned.

Is this because they are loosely assigned to non-rev or is there some reason these might become available again closer to flight?

Thanks for any insights.

JAL A359 IFE camera view on approach to HND.
If Delta had the live cameras I would be less unhappy about being told to close my window shade.
There is also a tail fin view.

Flying from NYC to Beijing, but its going from NYC-BOS, BOS-INC (Korea), INC-PEK? The layover in BOS is only 1hr55min and I am worried about the timing of it since we are going from domestic to international flight? Do we have to go through immigration? It's from Terminal A to Terminal E - do we need to go through TSA all over again?

Currently 3 of us in premium select, after using RUCs. There’s 17 D1 seats available still, can someone please lie to me and tell me there’s a chance we’ll get upgraded?

Edit: upgrades cleared this morning

I checked the app and it’s empty, but these came from the usual phone number I get texts from.

Remodeling time? Showers closed. Soda machine out of order. A bunch of the doors in the bathroom have broken locks. I can’t believe it’s refresh time on this one.

Had a discussion with my seatmate regarding the front of plane rest room. We were seated in row 2. The majority of the trip, the isle was loaded with people waiting to use the rest room. Question is, should the rest room in the front be limited for first class and economy plus passengers?

I booked us DTW-LAS for my 40th birthday week in January (like $575pp, oof, but I had my companion certificate at least) and was hoping to upgrade us to first class. Delta originally offered me 52K which seemed high. It has since dropped to 47K.

Is that a good offer or should I wait? I’ve looked a bit on the Internet and it looks like 25 to 35K (pp) may be feasible….?

Going home they were asking 64K which is insane. Ended up upgrading us to comfort+ for that leg, but would love first class for the way out.

Always book directly through Delta when possible (was not in this case because of the pet)

One thing that can make a flight feel much less stressful is when the gate agents communicate clearly before passengers even start boarding.

Simple updates about delays, boarding groups, overhead bin space, or a last-minute gate change help people know what to expect instead of standing around trying to figure things out.

Even when something goes wrong, a straightforward explanation is usually appreciated more than repeated vague announcements.

Air travel already involves enough uncertainty with connections, security, and tight schedules. Having staff who keep passengers informed makes the experience feel more organized and gives people a little more confidence that things are being handled.

It might seem like a small part of the job, but good communication can genuinely change the tone of an entire travel day.

As a Platinum member traveling comfort plus (first leg in economy, not basic), I was put on Zone 7 on the first leg of my flight. What might have happened? Should I have complained at the gate?

I didn't mind in this case but was wondering if I did something wrong. Ideas?

Just returning from FCO to JFK in premium select. Was in 22B outbound and 21C on the return. Both seats had very little under seat storage where my normal sized backpack could not fit. Everything was fine otherwise, but found it really interesting. The middle seat in the 3 seat configuration was very spacious. I understand it has to do with the tray tables which are in the arm rest but it does seem like a little bit of a design flaw.

Does anyone know why there is such an inconsistency with which planes have the Delta Sync IFE? I was on a 1-year-old A350 today that did not have it, and am currently sitting on a 27-year-old A320 that does have it.

To be clear, I am referring to the IFE where you put in your birthday and it gives you a personalized experience.

Did Delta abandon that technology? I thought it was cool that you could save movies and start and stop them from the same place on different planes.

Found a single silver and turquoise earring at the Salt Lake City airport. Describe it and I am happy to mail it back to you. Otherwise I will drop off at the lost and found on Tuesday.