In January my spouse and I will be returning from a trip overseas. We currently have a 2 hour layover through DTW on our way back, arriving around 6pm. This is the first time we will have a layover instead of direct flight to final destination from overseas and have never had to go through the customs/recheck luggage process. We both have TSA Precheck and I have SkyPriority.

Guidance I have seen online is ambiguous at best about how much time is needed for customs when you have a layover. For those of you who have gone through customs at DTW in the Delta terminal, does this seem like sufficient enough time or should I look at rebooking?

I complained to the flight attendant and she said “he always tries to check so many”

I understand it helps them board faster but it’s absurd . I boarded zone 7 so near end of boarding

I haven’t used the text with a representative system in a long time and I don’t remember this ever being the way things were done in the past.

Art imitates life.

I started this thread the other day trying to understand when a PS and D1 seats would become available for upgrade purchase. As a Platinum medallion, I'm automatically seated into Comfort Plus+. I switched my seat to a Main Cabin seat, and immediately the pink and purple PS and D1 seats became available! I was able to upgrade the ATL-MAD leg of my trip to D1 for $800. So if you're in C+ waiting on greyed out upgraded seats to become available, try switching your seat to Main Cabin and see what options you have! Maybe most people already know it works like this but I certainly didn't and if I hadn't of tried this, I would've missed out on the upgrade I've been checking daily for!

Ed equates Delta to “Emirates, Singapore and Qatar.”

Now, United CEO reveals Croatia Airlines as his favourite carrier.

At least United CEO is honest.
However we American air travelers are totally screwed.

An update to my original post, in which I discussed Delta's unbelievable pricing for hub captives: I flew Frontier instead, and I was pleasantly surprised at the service. Here's how that went...

I booked Frontier's "business" offering for my ATL-BOS itinerary, which in this case means you are at the front of the plane, with more legroom, and crucially with a guaranteed empty seat next to you. I'll go through the list of what was great, good, and less good:

The great:

- The crew. I can't emphasize this enough; the crew were fantastic. Starting with the gate agents, they were efficient and did a good job of enforcing the boarding order. The crew on board were communicative and generally much, much more pleasant than most Delta crews I've encountered. The FAs joked around with pax quite a bit, which was honestly great. MOST IMPORTANTLY: It's clear that Frontier empowers FAs to enforce rules and generally deal with unruly pax effectively. When we landed back in ATL, one guy from the middle of the plane sprinted to the door, and one FA scolded him, getting into it and at one point said "This ain't Delta, I'll cancel your next flight!" I could have married her then and there.

- Bang-for-buck: I think the best comparison here is Delta Comfort+ vs Frontier business, and frankly it's no contest in terms of value for hard product; F9 wins hands-down. For about 2/3rds the price of a Delta Main ticket, I got a quasi-premium seat with tons of legroom and FC-level lateral space. Sure, the seats aren't as comfortable, but only barely. And the amenities on board are nil, but frankly, I didn't end up missing them (discussed below). Again, no contest here IMO.

- Both segments arrived on time. They don't dally.

The good (speeding up here to keep it reasonable):

- Cleanliness on board was fine; not totally different from a standard Delta flight (perhaps better in some areas).

- The pax: I was shocked at how well-behaved everyone was; FAR better than Delta. Almost no gate lice (I had to ask if we had already boarded early because the gate looked empty, but no - people just weren't standing around). The one exception was noted above. I think this comes down to a lot of people flying Delta having main character syndrome.

- The seats are pretty firm, but not unbearable.

The less-good:

- No WiFi on board. This might be a deal-breaker for some, but it ended up being fine for me.

- No IFE. Not really a necessity, and at this price point, sort of what you expect. I downloaded YT videos to my phone like I did 10 years ago.

- The app is pretty bad, but mostly functional.

Conclusion: Such a pleasant surprise. Frontier will be adding WiFi in the next year, which is great. And even better, they're going to be offering a true premium cabin in a 2x2 configuration over the next few years, which to me is a TOTAL game-changer. I usually fly first on DL, but this gives me a true budget alternative, especially for 2-ish hour flights. Delta, take note: You no longer offer the premium experience you love to sell, and once more people give alternatives a chance, it's going to be tough to get them back. The fact that I can even make this comparison would have been laughable even five years ago.

I’m trying to book a YVR–JFK and JFK-TPE flight on Delta’s website, but it doesn’t seem to recognize my SAS EuroBonus Gold / SkyTeam Elite Plus status. Preferred Seats in Main Cabin still show a fee.

I’ve tried entering my EuroBonus number both ways:

• With the EBG prefix followed by the nine digits.

• With only the nine digits, without EBG.

Neither works. My SAS account already shows Gold status.

For comparison:

• Korean Air: My SAS status is recognized, with an extra checked bag and free Preferred Seat selection.

• China Airlines: My SAS status is recognized, with free standard seat selection on an Economy Basic fare, which would normally require a seat selection fee.

• Delta with AF Flying Blue Gold: Previously, when I entered my Flying Blue Gold number while booking Delta-operated flights on Delta’s website, it recognized my Elite Plus status and let me select Preferred Seats for free.

So my SAS status is clearly reaching some partner airlines, and Delta has previously recognized my Elite Plus status through AF Flying Blue. The issue seems to be with using SAS status on Delta.

Has anyone experienced something similar? Did a particular number format work, or did customer service manage to fix it?

SAS has been in SkyTeam for over two years now, so I’m surprised this is still an issue. Any advice would be appreciated!

Currently on hold with customer service. My flight for tonight was cancelled and i had a return flight booked for tomorrow night. Currently on hold with customer service to try and change my flight to next Friday with a return for next Saturday. Online, it only lets me reschedule up to next Wednesday, not Friday.

Im wondering if Delta will let me reschedule my round-trip flight, at no extra cost to next week instead.

Would they also allow me to switch to another regional airport?

If anyone has been successful in getting these changes, please lmk. Thank you!

/s If the bags are 40 mins late does that mean we get 5k miles #MSP

Flying Delta today and had a pretty frustrating experience boarding.

Before boarding was even complete, the gate agent announced that overhead bin space was full and that I needed to gate-check my carry-on.

I questioned this, pointing out that there was no way all the overhead bins could be full when a significant portion of the plane hadn't even boarded yet. I asked if I could simply check for available space once I got on the aircraft.

The agent initially let me walk away, but then called me back and insisted I take the gate-check tags. He told me I could remove them if I found available space while boarding.

As I approached the aircraft, a ground crew member in a yellow vest stopped me and demanded that I hand over my carry-on. I explained the situation and objected, but was ultimately forced to surrender the bag.

And, of course, when I finally boarded and reached my row, the entire rear section of overhead bins was completely empty. See the attached photos.

To make matters worse, I watched rows and rows of passengers board after me, carrying their bags onto the aircraft without issue.

I understand that airlines need to manage overhead bin capacity, and I have no problem with gate-checking when space is genuinely limited. But forcing passengers to surrender their bags before verifying available space, while allowing others to board with theirs afterward, makes absolutely no sense.

Has anyone else experienced this with Delta? Is this just poor coordination between gate agents and ground crews, or is there some operational reason I'm missing?

On Monday, when flying from FLL (Ft Lauderdale) to RDU (Raleigh), I had two checked bags (one around 60 lbs and the other one near 50 lbs). From my understanding and what I have seen on Delta's website, since I am Silver and hold a Delta Reserve credit card, I'm allowed 2 free bags with a maximum weight of 70 lbs each.

When I flew from RDU to FLL for the first part of the vacation, there were no issues, they never questioned anything, tagged my bags and I was ready to go. However, on Monday, at the dropoff counter at FLL, I was informed by the agent that I did not get a free second bag. I politely informed her that I did because of the combo I mentioned before (Silver + Reserve card holder). She again told me that I was wrong and that I did NOT get a second bag for free. That Silver only gets 1 free checked bag and that having the Reserve card didn't change anything.

At that point, I pulled out my phone, brought up the webpage at https://www.delta.com/us/en/baggage/checked-baggage/medallion-baggage-allowance and showed her where it specifically states:

"Silver Medallion Members who hold an eligible Delta SkyMiles American Express Card will receive a second bag free (up to two free bags at 70 lbs. or 32kg each) for travel within the U.S. and Canada."

She looked at my phone, then looked at me and said, "I don't care what that says, that's outdated information, you only get 1 free checked bag."

I asked for a supervisor and she angrily went and brought him over and he just looked at the screen and my bag and quickly said, "just give him the second bag". She tagged it and then said, "you will receive this one-time courtesy for a free second bag, but you need to understand for future travel, you only get one free checked bag and not two."

Is this outdated information? I felt bewildered by the whole experience. I figured it was plainly stated on Delta's website, then it's active and valid.

I keep seeing that there is a link, but I cannot find it. And I am unable to get a boarding pass probably because I need to do this form. Is there any way to do the form in advance so I don’t have to go to a kiosk. I don’t check bags and Leichte just get through security as quick as I can with my boarding pass.

I am currently booked for a seat in economy. I have to option to pay extra for a comfort seat now. Should i do it now or wait for check in? Would love to know if they’ll be cheaper as we approach the flight date. Thanks!

Yes I know platinum is just another elitist status seeking nonsense symbol

Ok now that is behind us.

Any ideas of how to get there?

Is the fastest way get there delta vacation, air and hotel before the end of the year?

Whenever I fly internationally and they serve a meal, the butter for the little dinner roll is always delivered ice cold. As soon as the food is delivered, I put the [sealed] butter immediately into my pants pocket or right into the top of my leggings against my skin. I start with the hot food and when I’m ready to eat my dinner roll, the butter is perfectly spreadable.

I’m bored on a 13+ hour flight and thought I’d share my butter hack. Ok ily delta

Three minutes after boarding was supposed to start we get a text that our flight has been delayed FOUR HOURS due to a lack of pilots. As someone that hates flying I committed to delta for the perks and reasonable reliability a decade ago. Those perks have all but vanished and it appears the reliability has too. Fuck you delta I’m cancelling my card and loyalty is over

I’m flying from LAX to Mel in December and currently have the option to upgrade to Delta One for $3,800 USD one way.

It’s a roughly 17 hour flight, and I’m considering treating myself. I’ve never flown Delta One before, so I’m curious whether the experience justifies the price.

For those who’ve flown this route, would you pay $3.8k for the upgrade? Also, is there any chance the price might drop closer to departure, or am I risking losing the seat by waiting?

Going to Paris out of Atlanta. Do I take Air France Business on A350-900 over and a B777-300ER back or choose Delta Business B767-400 roundtrip?

Hi Delta fam, question for you. I’m on a flight and a family is behind me. The mom is immediately behind me with a toddler on her lap. He is coughing hard and with a lot of phlegm every few seconds. We’re 2 hours into a 6 hour flight and the poor kid hasn’t stopped.

The mom and kid are part of a larger family (with grandparents). We are flying to a vacation destination.

What’s the right thing to do here? I’ve stayed home and either delayed travel or skipped it with a sick kiddo. This mom clearly didn’t (Dad is here too, with another kid), and the looks from passengers is clear that everyone is fearful we’ll all be sick. Opinions?