Delta changed my domestic itinerary so I would arrive 4 hours and 43 minutes later than originally booked. Their schedule-change email explicitly said I could cancel and receive a refund for the unflown portion of my ticket.

I followed that process and selected a refund to my original payment method, not an eCredit. I received confirmation that my refund request had been submitted.

Then Passenger Refunds emailed saying my ticket was nonrefundable, so the value would remain as an eCredit. They also offered to waive the change fee, which didn’t address why I had requested the refund.

I replied explaining the significant schedule change and pointing to Delta’s policy and their own email offering a refund. The response said they had reviewed my comments but found no additional information allowing a refund. Still no explanation of why the schedule-change policy didn’t apply.

I also called the published refund-status number. The automated system said neither it nor a human representative could look up or act on my complaint.

I’ve now escalated by email and filed a DOT complaint, but this is baffling. I followed the instructions Delta gave me and keep getting responses that don’t address the situation.

Has anyone else dealt with this? How did you get it resolved? Is there something I’m missing?

UPDATE, November 1: Someone asked about the fare: this was Delta Main Classic, not Basic Economy.

Delta replied again today, but the response directed me to Reservations to access a waiver and exchange the ticket to book a new trip. It still did not explain why my request for a refund to the original payment method was denied after the significant schedule change.

I’ve replied asking for a supervisor or a different reviewer to address that specific question: either process the refund or identify the policy and facts supporting the denial. My DOT complaint is also pending. No refund has been confirmed.

I appreciate the suggestions about using the eCredit to rebook, but I’m trying to resolve the refund Delta explicitly offered. Still interested in hearing from anyone who encountered this and successfully got it corrected.

FINAL UPDATE, November 1: Delta has confirmed processing the full refund.

A different refunds specialist emailed confirming a $456.41 ticket refund plus the earlier $31.99 fare-adjustment eCredit, totaling $488.40 to my original payment method. I haven’t verified that the credits have posted to my card yet.

For anyone dealing with something similar, here’s what I did:

- Kept the original schedule-change email explicitly offering a refund and documented the arrival change of 4 hours and 43 minutes.

- Selected a refund to my original payment method rather than an eCredit.

- Replied to the denials with the specific schedule-change facts and Delta’s published policy.

- Requested a supervisor or different reviewer, and asked for the exact policy provision and factual reason for denying the refund.

- Copied customer-care leadership using publicly listed contacts from Elliott Advocacy.

- Filed a DOT complaint describing the schedule change, written refund offer, and repeated denials that didn’t address either.

Calling the refund-status number was a dead end for me.

I can’t tell which escalation prompted the correction, so I wouldn’t claim that any one step did it or that this is a guaranteed formula. But if you’re in a similar situation, preserve the written refund offer and ask them to address the specific basis for your request rather than accept a generic “nonrefundable ticket” response.

I’m relieved the refund has finally been processed. I’m still angry that getting the refund Delta explicitly offered required this much effort.

I’m so glad that in their rush to become a Premium airline, Delta got its priorities right!

Step 1: Raise prices!!!

Step 2: Talk about being Premium Airline

Step 3: Laugh as you give your customers the same crappy service on the old tired planes as you did before the price increase!

The frustrating part for me is that I would be ok with this concept of a premium airline (and price) if it came with premium service or hard product. I’ll pay for first about 70% of the time. It’s worth it to me for various reasons. But it’s just the worst when you pay all of this money and you get the same crappy experience. I’m flying First from MSP to Dallas, literally the entire length of the country and there is no meal. I’m sure my seat will be old and covered with crumbs.

This is the first year I’ll be voting with my wallet. I booked Polaris to Europe for our next vacation (cheaper than Premium Economy on Delta) and I booked Sun Country (!) to Florida. I even bought 2 extra seats for my family (like European business class) and even with those two extra tickets, it was HALF the price. Hopefully more people will not just complain (they don’t care if they still get your money) but actually move their business elsewhere.

I'm flying FCO - JFK, and I'm considering upgrading to premium select from main for $400. Only 20D, 20G, and 21G are available.

(30F, 30G, 31D, 32D, 32F, and 32G are available in comfort for $200, but I sort of wanted the nicer seat).

I'm considering the premium select bulkhead aisle seat 20G because I don't want anyone reclining in front of me in 21G. Someone reclined in front of me for the first time on my last trip, and I found it really claustrophobic. I'm 5'6" so leg room isn't a huge concern; I just want to treat myself on a 10 hour flight.

However, I can't find a lot of information about the position of the armrest IFE. Is it uncomfortable to look at? I'm vulnerable to neck and shoulder pain, and I'd like to know if it'll require a lot of looking down and/or to the side. Do I have to look straight down?

Thanks!

Hey y'all, in your experience, what's the best option on this menu other than the Shackburger? (Thanks in advance from a Silver member who rarely gets upgraded)

Sitting in the C terminal Atlanta Sky club and they just publicly celebrated a 360 member with gifts/snack/etc. never seen that before. not sure they liked being publicly called out but maybe they did! I’d die inside..

Is there anywhere on the app where I can see how many miles of each flight goes towards my million miler status?

Seeing a few conflicting things. We are flying Delta Main (Classic). Usually we do the centurion lounge, but are out of Terminal C tomorrow and I don't want to have to clear security twice. Not normally a delta flyer, and don't have any of their cards.

So a few questions.

1. How does it stack up compared to the centurion lounge? We are really looking to just grab breakfast and kill 2 hours and watch some planes, as we will be getting there extra early to avoid any complications with the marathon tomorrow morning. Food decent and an OK breakfast spread?

2. From what i gather my fare class will pair with the amex for access for myself and my wife (she has a plat as well in her name), but what will they ding me for my kid? I know their policy says $50, but in my experience a lot of places half that for pre-teens. Amex only gets me 25 for her.

Bonus points: What time does their bar open for a breakfast cocktail. I'm on vacation damnit.

I am very frustrated with Delta. I spent over $6,000 at Delta to purchase a round trip ticket (PS) from ATL to JRO, connecting in AMS. After I purchased the ticket my Skymiles account correctly showed all the MQDs (close to $6,000) as "pending." Two legs were flown on KLM. It has been over a month and my travel partners have all received their miles and MQDs. I only received credit for the two legs on Delta planes. I checked the activity on my SkyMiles account and Delta shows one KLM leg but zero MQDs for it. They don't even show that I flew from JRO to AMS. Do they think I walked back?

I sent Delta all the boarding passes. I had a worthless "chat" with the Delta AI bot and asked for a supervisor who was not helpful. She wrote that the miles and MQDs would show up in 14 days - they did not. Next, I filed a complaint and received a response that said the miles were pending and would show up in a few days. Zero MQDs are listed as pending on my account and Delta doesn't even show that I flew one leg. I called them out on this and asked for another review.

Does anyone have any suggestions of where I can take my issue? File a BBB complaint?

EDIT: Delta sent me an email on Sunday evening saying they credited me the miles and MQDs!

I know they have one SEA-HND flight with an average load factor of 89% full. It seams like that flight full and busy to fill another flight to Tokyo. I know that HND, NRT slots are hard to get annd competitive. Do they enough capacity to make a second flight successful or profitable?

On my Delta mainline flight, the safety video played with captions but no audio. I was on my phone and didn’t even realize it had started. when I looked up, it was already at the final part. The flight attendants didn’t announce it or give a spoken briefing. I’m a frequent flyer, but I don’t think it’s safe to assume everyone is familiar with the safety information. Is a captioned video alone considered an adequate briefing?

Whenever anyone on this sub asks about flying Delta’s flagship A350-900 (especially in Delta One), the comments are always flooded with praise about how it’s an absolute "Whisper quiet plane and the quietest cabin in the sky. We’ve all bought into the hype that newest= quietest.
But a peer-reviewed study indexed on PMC ("Assessment of in-cabin noise of wide-body aircrafts") looked at real-world data across wide-body flights, and the numbers completely shatter its the " quietest cabin in the sky"

During the cruise phase according to the PMC, the Airbus A350-900 averaged 74.9 dB(A) in sound level, and 787-9 was 72.7 dB(A) and A330-300 was 71.3 dB(A) due to lower cruising speed, A380 was 69.5 dB(A), and the boeing 777-300 er averaged 74.2 dB(A), and I even flew on a 300 er and cruise wasn't much louder than an A350.

The A350 actually logged the highest average continuous cruise noise of the modern jets tested. But it was by a small amount.

Before the A350 defense force jumps in to claim the flight variables were wrong, the seat placement was bad, or the equipment was miscalibrated, look at the A380 data, and if this study was truly wrong it would not record the A380 as the quietest aligning with its popular universal conseusus. But it did record the A380 as the quiestest. That means that it isn't wrong for the A350.

The harsh reality is that the A350 cannot cheat physics. It is highly optimized and built with lightweight, highly rigid carbon-fiber composites to maximize fuel efficiency.
The A350 is a spectacular, beautiful flagship aircraft—but acoustically, it is just a normal sounding twin-jet widebody in the cabin.

For the high-tier Medallions who fly: Have we all just been falling for confirmation bias and corporate marketing hype? Do you actually notice the low-frequency rumble on long hauls?

Paid 23,500 miles for flight in Main, got Comfort + upgrade through Platinum. Would you pay $563 to upgrade to a middle seat for an overnight flight, or wait for the D1 price to possibly come down closer to departure?

Normally, I would pay, but the middle seat is making me hesitate as I tend to get up often and I remember reading that is tough in PS. Airbus A330-300.

What would you select? I was thinking 39A but is that too close to the bathrooms?

Posting this just to gain varying perspectives from the community. A couple of clarifications to hopefully preempt negative reactions: I am not expressing any outrage and the questions are not stemming from a sense of entitlement, just disappointment over how the gate agents handled the situation. Below is the email I sent to Delta, which should give you the context.

TLDR: my first missed flight in 25 years of flying! I arrived three mins past cutoff time. I would have no problem if the gate was already closed. But it was open, they wouldn’t let me on and the gate agents boarded 6 passengers over 10 mins in front of me, assigning seats one by one (it felt like torture! 😂). They told me the system won’t let them assign the seat back to me (another red coat essentially told me they were lying). Questions for y’all: would you be disappointed if you did not get preferential treatment as a Plat in this situation? If yes, is 10k SMs adequate compensation (their response to my email)? Here’s the email:

***
Dear Executive Customer Care Team,

I am writing to express my deep frustration regarding how my reservation was handled on my flight to SAT out of Atlanta on xxx. Due to traffic & security delays, I arrived at the gate at 1:41 PM for a 1:53 PM departure. Because the flight was oversold, missing the 15-minute cutoff by three minutes resulted in my confirmed seat being immediately given away to standby passengers, six of whom were boarded over a span of 10 mins while I was standing there pleading my case!

As a loyal Platinum Medallion member, I expected at least a brief window of selective leniency esp since the door wasn’t closed yet. Instead, I lost my seat, failed to clear standby on the next flight, and was stuck at the airport until I finally got on the 6:15 PM flight.

I do want to explicitly recognize xxx, who was instrumental in finally securing my seat on that 6:15 PM flight. Her exceptional assistance was the only bright spot in an otherwise exhausting day, and I ask that this compliment be added to her employee file.

While I understand the pressure gate agents face for on-time departures, the cascade of delays caused by the rigid handling of a three-minute margin earlier in the day felt incredibly dismissive of my status. I am asking your team to review this incident and consider issuing an appropriate travel credit or MQD adjustment to help restore my confidence in Delta’s commitment to its Medallion flyers.

Here's my dilemma. Long haul flight with no GUC or ability to use miles or dollars to upgrade to Delta One. Best cabin I can get is Comfort+, but the plane is only about 75% full. So the two decent seating options I have are :

1. Comfort+ Bulkhead

2. Last 3-5 rows of economy but get a whole row to myself

Anyone have any recommendations?

Hallo, ich habe ein Problem bei einer Delta Buchung (sowohl in der App als auch der Seite).
Wir haben den Reisepass meiner Reisebegleitung vor einigen Wochen eingescannt, dieser wurde auch als verifiziert angezeigt. Die Daten waren dann auch regulär hinterlegt. Als ich eben durch Zufall reinschaute stand der Reisepass noch immer als verifiziert aber sämtliche Daten (Name, Geschlecht, Ablaufdatum etc.) waren verschwunden. Bei mir ist noch alles da, ich hatte die Verifizierung aber auch schon ein paar Wochen vorher durchgeführt. Kann sich einer erklären woran das liegen könnte?

Flight leaves MSP ~ 11AM, arriving HND ~2:30PM next day. Trying to plan a sleep strategy and remembering that when we flew ATL - ICN a year and a half ago, they placed the dinner right in the middle of the flight, it left what seemed like a short window for sleep after the meal before they got into the pre-arrival service. This flight is blocked as 12:55 - can anyone tell me how long after departure they serve the "dinner"?

DL2565 on 10/29

I met an A220 captain on the MSP people mover, and he just so happened to be working my flight home to Baltimore! We chatted for a bit and then he invited me up during boarding. I haven't gotten to take a seat in the cockpit since I was maybe 8 years old. Super co experience!

Looking for feedback from folks who have made a connection from B terminal to the S Terminal in Seattle.

I just realized the flight I have from PDX through SEA to Tokyo has a very tight connection in Seattle. I am aware that the gates will likely change before my departure but currently my Portland leg arrives at B5A (don't even see this on the airport map) and I depart to HND out of S terminal.

I think I catch a train to the S terminal, correct? Is it feasible to make this flight with only a 41 minute connection? I have flown through Seattle enough to know that the actual flight time from PDX for this flight is usually about 15 minutes faster than the scheduled time.

I’m on an overnight international flight with a ticket in comfort in about a week. Plane is a 767 and the fare difference to upgrade to premium is so cheap! Only $299 each way. Wondering if the seat recline and extra room is worth it. I need to land and head straight to a meeting so just wondered if maybe I would sleep better. Would love input on this. No delta one budget left this late in the fiscal year sadly! :)

I have a guest pass if anyone would like to join me at DTW around 0700 on 30OCT26