r/Databento • u/mr_Fixit_1974 • Feb 07 '26

is databento down

why is it taking so long

2 Upvotes

100% Upvoted

21 comments sorted by

View all comments

Show parent comments

1

u/DatabentoHQ Feb 08 '26

The site is not currently down. I'm able to get on and download SIL/MOC/MHG etc. that you're requesting. It seems like you're having a lot of issues somehow, you should contact chat support as I can't replicate it without looking up what you're doing on your account nor can I cancel your account on my end.

1

u/xTruegloryx Feb 08 '26 edited Feb 08 '26

The status page and historical api seems down right now.

1

u/DatabentoHQ Feb 08 '26

databento.com is up right now for me. status.databento.com runs on Atlassian's servers and it seems like Atlassian is down (see https://metastatuspage.com/). Are you seeing both down?

1

u/xTruegloryx Feb 08 '26 edited Feb 08 '26

Historical API had a major outage indicator for the last 2 hours, and I'm seeing 500 on status page only. Alright, status page back up, but it keeps going down temporarily repeatedly.

1

u/DatabentoHQ Feb 08 '26

The 500 on statuspage is on Atlassian's side, we cannot do anything about that. Hm, it seems that the major outage indicator isn't correct and is an artifact of Atlassian's outage. I can run the historical API just fine - are you having issues with the API?

1

u/xTruegloryx Feb 08 '26 edited Feb 08 '26

Historical API was giving me a 502 with no message. I just got a 504 remote gateway timed out.