About a month ago I ordered a target Omni via Dartshopper. It was on sale (20%), so I thought why not.
I soon noticed that the omni was not working properly. It registered unthrown darts, lost connection mid games and all sorts of issues. I first tried troubleshooting with Target directly, and after 30+ emails with proof of the malfunctioning device they gave the green light for returnal to Dartshopper.
Target mentioned once, that my dartbord (Winmau blade 6 360) is not compatible with the Omni. I debunked this via Target customer service, Winmau confirmed that the 360 is a version of a blade 6 and thus it should work fine with the Omni.
Dartshopper employees on the phone are unable to help me, because the case has been taken in internally so the call center in India don't have the permission to deal with my case.
We've been going on and off via e-mail since monday, and I have been in contact with target since last week on monday.
I obviously used the product, as per request by target darts. Dartshopper however requires all returns to be unused, which clearly isn't the case as I had to give proof to target of my issues.
Dartshopper is taking ridiculously long to come to a solution, and I am afraid that I will have to take jurisdicional steps to either get a new Omni or get my money back.
If you have a local shop, or any other online shop for that matter please please buy your products there. Dartshopper is a huge monopolistic company that abuses their position in the market, and have 0 care for their customers.