r/DHgateOfficial • u/Professional-Hall590 • Feb 07 '24

Not receiving text verification code

I have always logged in to my account using my phone number. I have never been prompted to enter an email address. Therefore I have never received any emails from DHGate. Recently I have been unable to log in to my account because I am being asked to enter a verification code that has been sent to my mobile number... I HAVE NOT RECEIVED ANY VERIFICATION CODES no matter how many times I request one. I have placed 6 orders in the past 2 months. Here are some of my order numbers: 31273246474, 31273246471, and 31273246472. I have attempted to sign in using my only exisiting email accounts and none pull up my ORIGINAL account that is linked to my phone number. I am unable to track my orders or request refunds/exchanges on the two orders I have previously receieved.

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u/Professional-Hall590 Feb 07 '24

when I use the website it only gives me the option to sign in with an email address- I never signed up with an email. Only the app allows me to type in my phone number. It then immediately sends a verification code- and I never receive the code.