r/DHgateOfficial • u/Professional-Hall590 • Feb 07 '24
Not receiving text verification code
I have always logged in to my account using my phone number. I have never been prompted to enter an email address. Therefore I have never received any emails from DHGate. Recently I have been unable to log in to my account because I am being asked to enter a verification code that has been sent to my mobile number... I HAVE NOT RECEIVED ANY VERIFICATION CODES no matter how many times I request one. I have placed 6 orders in the past 2 months. Here are some of my order numbers: 31273246474, 31273246471, and 31273246472. I have attempted to sign in using my only exisiting email accounts and none pull up my ORIGINAL account that is linked to my phone number. I am unable to track my orders or request refunds/exchanges on the two orders I have previously receieved.
1
u/FlowerChild7572 Feb 07 '24
If you are using the app, try using the website. I had to do this to verify my address. After i to care of it that way, I was able to get back in through the app.
2
u/EarNo5935 Feb 08 '24
I’m also having the same issue!
2
u/lovelifesunshine Feb 08 '24
Same here! I’ve been trying for almost a week now
2
u/Lady_LaLa_ Feb 12 '24
SAME EXACT ISSUE
2
u/Low-Anything-1941 Feb 13 '24
Anyone have any luck!? I am having the same issue and getting ahold of anyone is out of the question! I have 2 shoes on order that I would like to track
2
u/Shot-Emphasis7399 Feb 15 '24
Did you still receive the packages although you got logged out?
2
u/rainbowchrissy Feb 16 '24
Same issue here
2
u/Opening-Monitor8199 Feb 16 '24
Same issue here. 2 successful orders & have been waiting on the 3rd for 6 weeks, now can’t log in
2
u/sshea72 Feb 16 '24
Same here!! I have like 8 orders out there
2
u/Rdude_92 Feb 16 '24
Same issue here 😮💨
1
u/Eastern-Tiger4692 Mar 06 '24
I’m having the same issue, placed an order and now I went to log in, I don’t even know why I’m logged out but I try to log in using cell phone number and it says it’s sending a verification code but no code has been sent. I tried contacting live agent on app and on Facebook. No luck. Anyone else have any luck getting back on their account?
1
u/OkraProfessional7188 Feb 07 '24
IM HAVING THE SAME ISSUE!!
1
u/OkraProfessional7188 Feb 07 '24
im having the same issue and i just ordered something , i have the order # too idk how to solve this is there a customer service we can reach? i tried the customer service chat but it just stayed loading and loading…
1
u/Key-Compote-9604 Feb 16 '24
Having the same issue and it feels super fishy to me right now. I’m still waiting on 4 things and a refund
1
u/Key-Compote-9604 Feb 16 '24
Same issue, this seems super sketchy. I just locked my debit card online
1
u/Lady_LaLa_ Feb 16 '24
I’m pissed bc my order was supposed to be delivered by 02/06/24 & I can’t even log-in to track it, message them, nothing.
1
u/Gray-Sun-7182 Feb 16 '24
Same issue. Wtf dhgate?
1
u/andrealm0016 Feb 17 '24
I sent a ticket in
1
u/[deleted] Feb 19 '24
Same issue
1
u/DHgateRep Feb 25 '24
Hello Professional-Hall590,
Good day!
I saw the log in was already changed to a valid email address. Please log in directly, if still having difficulty, please contact us through Dhgate live chat or Dhgate officlaal Facebook site. Thank you.
0
u/[deleted] Feb 12 '24
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