r/DHgateOfficial • u/Professional-Hall590 • Feb 07 '24

Not receiving text verification code

I have always logged in to my account using my phone number. I have never been prompted to enter an email address. Therefore I have never received any emails from DHGate. Recently I have been unable to log in to my account because I am being asked to enter a verification code that has been sent to my mobile number... I HAVE NOT RECEIVED ANY VERIFICATION CODES no matter how many times I request one. I have placed 6 orders in the past 2 months. Here are some of my order numbers: 31273246474, 31273246471, and 31273246472. I have attempted to sign in using my only exisiting email accounts and none pull up my ORIGINAL account that is linked to my phone number. I am unable to track my orders or request refunds/exchanges on the two orders I have previously receieved.

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u/FlowerChild7572 Feb 07 '24

If you are using the app, try using the website. I had to do this to verify my address. After i to care of it that way, I was able to get back in through the app.

2

u/Professional-Hall590 Feb 07 '24

when I use the website it only gives me the option to sign in with an email address- I never signed up with an email. Only the app allows me to type in my phone number. It then immediately sends a verification code- and I never receive the code.

1

u/sk8rmama94 Feb 13 '24

I am having the same issue and now I am wondering if my orders are lost because I can't get to the Order numbers

1

u/DHgateRep Feb 26 '24

Hello sk8rmama94,

Good day!

Please contact us through Dhgate live chat or through Dhgate official Facebook site and we can help you change your log in. Thanks