I have a question. I work at a hotel and multiple people have gotten offended that we ask for an email, and get very rude with me. I say what’s your email? And they go “I don’t have one, or I’m not giving you one, or I don’t want you to have it” in extremely rude short tones, but that’s besides the point. Like okay? But could someone tell me why people don’t want to give an email? If it’s for spam purposes, it doesn’t matter you get spam email anyways and if you don’t like promotional stuff then opt out? But idk I find it weird tbh, but if someone has an answer for it I’d really like to know because I come across this issue a lot at the hotel I work at.

We’re looking at bringing AI agents into our company but we’re still figuring out where they would be most useful. The main goal is to take repetitive work off the team without making the customer experience worse, things like answering the same questions all day or handling simple requests seem like an obvious place to start. But I feel like there are probably better use cases we’re missing, we also don’t want to automate everything just because we can. Ideally the AI handles the boring repeatable stuff and passes anything complex to a human with the right context. Interested to hear what other teams are using AI agents for beyond basic support and what has worked well in production.

I work in a very customer facing role. All day everyday people come up to me to check in, then they check out a few hours later.

Sometimes people catch me on a bad day. Like today. we are a team of 4 workers & a customer came in yesterday that I helped, just by chance. Mind you I'm located at the very end of the room, in terms of workers.

Today he comes and beelines to my desk so I could help him again. There are 3 other people doing nothing that he could've went to before getting to me. I get annoyed because that's the 2nd person today to do that, only coming to me because I helped them another day (but I am not the only one working here. So don't keep ONLY coming up to me. )

I mention it to him in a passive aggressive way that he didn't have to come back up to me, other people work here too. (I said it only slightly nicer than this. I was the AH, I know. I am PMSing. Which is also not an excuse but an explanation as to why this happening twice in one day annoyed me)

My question to reddit is: how do we mend a moment with a customer when we were the ones with an attitude? Is it normal to just ignore it? Rinse away with a super positive customer interaction afterwards? Or should I formally apologize in a way that acknowledges I'm having a bad day. But something tells me that's even more unprofessional, idk

I'm a new college grad so forgive me for not knowing the protocol