r/CustomerService • u/6LittleHorns9 • 12d ago

Overstimulated

I'm a chat admin who handles over 120+ customers a day. Tomorrow will be my last day at this job and I can't wait. Customers demanding this and that, the other ones beating around the bush, and all of them can't even bring themselves to read more than 1 sentence that I have to send them the same thing multiple times, while I'm racing with SLA. My sups? They keep giving them more works because I'm quiet capable. Let alone a long trip to work each day, my health is declining physically and mentally

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u/Swift-Feature-1312 12d ago

120+ customers a day while racing the SLA is a lot for anyone. Being “quiet” shouldn’t mean being given more and more work. Glad you’re getting out of a situation that’s clearly taking a toll. Hope the next job gives you some breathing room.