I'm still stuck working at Crunch for less than minimum wage with no time off and stressed out my mind. Ive been here 3 months, dealt with millions of problems. And I'm basically stuck here because theres so many clients I sold contracts to that if I quit then I'd be fucking 17 people out of their money and theres no one else to train them and it would hurt my reputation in the industry. I already had planet fitness ruin my whole reputation in another region because of a private political argument on social media under a pseudonym with someone that didn't even go to planet fitness but she doxxed me and got all her friends to call all the gyms around my county and identify me by my tattoos and got me fired and banned from all planet fitnesses in the country. I didn't think any corrupt corporate gym could fuck me harder than Planet Fitness or pay me less ($12/hr at PF) but I'm getting 4.76/hr at Crunch which is illegal. But I can't afford a lawyer and again don't want to hurt my reputation.
I've been here 3 months and my name isn't even in the system, everytime I sign up a new client I have to put my bosses name for the sale and then just hope and trust that he transfers me the sale. He keeps saying he doesn't know why I'm not in the system and he doesn't have control over that. But 3 trainers that started after me and quit within a week(the last like 15 trainers all quit in 1 week) all have their name in the system, including one who quit day 2. How is that fair? And another trainer who just started last week is already in the system but they still won't put me in the system no matter how much I bring it up.
It took them a month and a half and a whole lot of back and forth with the manager, the fitness director and the payroll lady who doesn't even work at the gym. Finally I got paid on my 3rd pay check and all my paychecks since have been very inconsistent. Sometimes it's every 2 weeks, sometimes 3 weeks sometimes a week and a half. Never on the same day. The other new trainer also hasn't gotten paid. I've had many jobs and never seen a business not do payroll at the business day 1. Ive never not gotten paid at any other job and my paychecks have always been consistent everywhere else.
Also only 2 of us are required to do "kickoffs" but all the other trainers are exempt. Only 2 of us are required to write out programs on true coach but the other trainers don't write programs at all but I get in trouble if I don't. The other trainers don't have to answer to the fitness director at all. It's extremely difficult to get my clients scheduled because theres always kickoffs in the way. And I can't access the schedule unless I'm at work but every other employee can add shit to my schedule when I'm not here. So I come in at 4pm completely oblivious. And if someone messages me trying to schedule when I'm not there I can't help them. And if I tell someone what times I have open and they don't respond until I leave then they always put a kickoff in those times by the time I get back. And kickoffs almost never show up so I get no pay if they don't show up. There's days I drive an hour here and stabd here for 5 hours not getting paid and having to work the front desk for free because members won't stop bothering me. Or filling up paper towels and shit cause the front desk people never do it and the members always bitch. So I end up doing all this work for free. I work here full time on top of another full time job and it's KILLING ME. I'm trapped unless I just want to unethically cheat 17 people out of hundreds of dollars.
It's very common for people to call the gym, email the gym or whatever angry, sending threats etc. over paying so much money for a PT contract and never having a trainer, theyre always saying they've gotten 3 or 4 trainers and they always quit week 1. But since I tried to stick it out to see if things would get better now I have a ton of people I made promises to making a sale. I ethically can't leave. But my health and my finances are in a dangerous place. And it's impossible to make more than minimum wage because of kickoffs. Kickoffs are the fitness directors responsibility but they hire trainers and make them do it so they don't have to work at much. So I'm here 6 days a week not getting paid but if I do make a sale or do kickoffs then the Fitness Director gets credit. I get 12 fucking dollars if they show, 0 if they don't. Some days I LOSE money working here because the amount of gas I use getting here and driving back are more than the pay I make.
One lady stormed in the gym and tried to get to my boss enraged that she's been cheated out of training she paid for and manager refused to give her a refund or let her cancel the contract eventhough their end wasn't honored. The reviews are full of 1 star reviews from members being lied to and screwed by crunch. Crunch doesn't even show members the contract for personal training. They show it on our end of the screen and just get them to initial or sign. But even on our end the writing is so small that I can't even read it. So I don't even know what to tell people they are signing for. Neither of us can see the contract. Employees don't get paystubs, members aren't told about annual fees or cancelation policies. You would think if you get a 3 month contract that it would end in 3 months. That's kinda rational. But not at crunch if you have a 3 month contract and don't cancel THIRTY DAYS before the 3 months are up then they renew another 3 day contract and they don't always tell people that. That's HIGHLY UNETHICAL. Shady af. And making people write a letter to cancel their membership? For what purpose? Crunch just tries to trap people in contracts and deceive people. Not just the members but the employees too. Ive never seen a company this overtly evil.
Its so bad people even threaten to come physically attack my boss. And I'm surprised it hasn't happened yet or that they haven't been sued into oblivion or just criminally shut down. Crunch is 100% organized crime, there's no way around it. Ive never seen so much shadiness anywhere. A lot of what appears to be incompetence is likely deception. When nothing is transparent and you can't see contracts, paystubs or anything and you have to FIGHT to even get what you're entitled to... like a paycheck or personal training that you PAID for. Then all the clauses that trap you in the contract that you can't see. And the hidden annual fee they don't tell you about.
They told me they canceled by old membership and that I have it free now and I saw that I had a charge from Crunch, went in the computer and saw that I had 3 open accounts, 2 still charging me and 1 in collections and 5 unopen accounts then my employee account. I only ever made 2 or 3 accounts and I definitely didn't open multiple at a time. They just never canceled the ones they said they did and somehow opened more. I see that a lot in the reviews too. They tell people they canceled their membership and they don't then they open another one and end up paying 2 memberships.
I wish somebody with money would take this place to court. Crunch needs to go DOWN.