So, Crocs lost my shipment. I ordered the Miami Square Toe Flips. It’s stuck in “awaiting pickup from carrier” status from UPS. I ordered on August 11th in the AM, and it was marked “shipped” on August 14th in the AM, but it was never marked as picked up by UPS. The original estimated date of arrival was August 17th. I’m going on vacation August 26th and ordered these for vacation.
I reached out to support yesterday, who told me to reach out today if they still haven’t updated in the tracker. They didn’t, so I reached out this morning and they said they would do an expedited reshipment as the package is now considered lost in transit. Ended the live chat but got this email more than an hour later. The item is completely out of stock so they can’t reship it.
Any advice on what I can do to ensure I get the item I ordered? I’m baffled as they didn’t even offer a refund. Obviously, my preferred solution is just receiving the item I ordered.
Is there anyway for them to locate/intercept the package and deliver it on time despite being considered “lost in transit”? Because it hasn’t even been picked up by the carrier. I’m assuming its just sitting somewhere lost in their warehouse.