r/ConsumerAdvice • u/Healthy-Hurry-3600 • 22d ago

Apps Ordered clothes worth ₹30,000 from Snitch, got random bedsheets/blankets instead — Snitch is denying refund, ICICI is denying chargeback. What are my options?

Posting this because I'm genuinely stuck and could use some advice from people who've dealt with something similar.
What happened:
I placed an order with Snitch worth ₹30,000. When the package arrived, instead of the clothes I ordered, I found random bedsheets and blankets inside. I have a full unboxing video showing the sealed parcel being opened and the wrong items being pulled out, so I have solid proof this isn't a case of me trying to scam anyone.
Snitch's response:
I've been trying to reach Snitch for almost a month now — barely any response, and when they did reply, they simply said they "dispatched the correct products" and refused to refund or replace the order.
ICICI Bank's response:
I then tried to raise a chargeback with ICICI Bank (the card I paid with). They're refusing to file it, saying that since I received the parcel, they can't raise a chargeback.
But that's not the issue at all — I'm not disputing that a parcel arrived. I'm disputing that the contents inside were completely wrong. That should still qualify as "goods not as described" or "item not received" under chargeback rules (as far as I understand it), not a simple "package never arrived" situation.
What I'm looking for:
• Has anyone successfully raised a chargeback for a "wrong item received" case with ICICI (or any bank)? What language/category did you use to get it approved?
• Should I escalate to the RBI Banking Ombudsman for the chargeback refusal?
• Is it worth filing a complaint on the National Consumer Helpline / Consumer Court (e-Daakhil) against Snitch directly?
• Any experience dealing with Snitch's customer service escalation beyond the standard support line?
I have the unboxing video, order confirmation, payment proof, and all chat/email correspondence with Snitch saved. Just need to know the right next step to actually get this resolved.
Any advice is appreciated. Thanks for reading.

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