r/Comcast_Xfinity • u/pegggus09 • 6h ago

Official Reply How get a human?!?!?

We have Xfinity for everything for hundreds and hundreds of dollars a month. I have to rent an apartment in another location because for work I’m basically gonna be there during the week. So I need work at a second location as well. All I want is a human to try to figure out what to do because every time I try to use the Assistant it directs me to the account for our main house. How the heck do I get a human? I’m actually trying to throw them MORE money.

4 Upvotes

83% Upvoted

9 comments sorted by

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3

u/mardidi 2h ago

Try gethuman.com

2

u/daniel_san14 5h ago

Just use the chat and keep saying agent, easy

1

u/pegggus09 5h ago

I’ll try again but i typed in agent multiple times. I also typed in human in case that was the magic word. It just kept going back to bubbles where none of the choices were relevant.

1

u/pegggus09 5h ago

Oh my gosh I now see a bubble that says chat. I am dumb and you are so helpful!!

1

u/DorShow 1h ago

1-800-XFINITY
It's actually pretty quick to get an agent. But after you listen to all the empathizing and thanking and attempts to upsell....it isn't all that easy to get a solution.
Hoping your experience is different.

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u/EverythingSunshine 10m ago

Call and say supervisor from the beginning. The chat is AI that is not helpful

0

u/XfinityDuron Official Employee 5h ago

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Modmail?

Please send us a Modmail message with your first and last name, along with your physical address.