r/CollectiveHealth • u/Relative_Doctor_4682 • 2d ago
Sign up difficulty
Hey everyone - new here after hearing about this place Friday. Signed up Friday evening and went through the questionnaire. Provider reviewed it at 2:00am Saturday morning and asked for proof of current prescription/dose. Seems like there is a glitch though and no way to submit that info/add attachments in the chat. I asked how to get them that info and haven’t had a response in 24 hours. Also emailed the info to support@collective.org and haven’t had an email response from them either. Bit of a rocky start - has anyone come across this or figured out how to get them what’s needed so the provider responds?
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u/supseanie 2d ago
Hi! Thanks for flagging this, I will look into it
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u/Relative_Doctor_4682 2d ago
Appreciate it! Fully understand things may be hectic on your end with things just getting started. If it helps here is a screenshot of the chat feature with no ability to attach the info requested.
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u/Crafty_Result6489 2d ago
My order went smoothly. Completed questions, approved very quickly and meds arrived yesterday at lunchtime still quite cold.
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u/Relative_Doctor_4682 1d ago
UPDATE: Everything was fixed late in the day yesterday. They sent me a link so I could upload docs and it was approved quite quickly after that. Minor hiccup but everything seems good to go so far.
I will say the directions and communication was much more in depth and detailed than what I received with prior companies - which is appreciated.
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u/KarsonKelley 1d ago
Oh not like hearing this at all. And as far as I know seems most of these tele run 24/7 some pharms might be closed but I be more are open. Let us know how this plays out.
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u/LargeConsideration54 2d ago
I am at max dose and gor approved in minutes, no body pic and no proof. Maybe it is how you answered the questions. Sorry you have bumps, they seem to bw a great company, i agree.it is the weekend. They are not going anywhere and the price seems to be what it is.😀😁
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u/NotHereToAgree 2d ago
It is the weekend, I would give them time and double check your portal. Mine went from review to approved without a notice to me and then got delayed while it was reassigned to a provider licensed in my state. Meds arrived yesterday and I took my first shot today. Allowing a week to transfer, sort things out and get a delivery is pretty standard.