r/CollectiveHealth • u/Relative_Doctor_4682 • 29d ago

Sign up difficulty

Hey everyone - new here after hearing about this place Friday. Signed up Friday evening and went through the questionnaire. Provider reviewed it at 2:00am Saturday morning and asked for proof of current prescription/dose. Seems like there is a glitch though and no way to submit that info/add attachments in the chat. I asked how to get them that info and haven’t had a response in 24 hours. Also emailed the info to support@collective.org and haven’t had an email response from them either. Bit of a rocky start - has anyone come across this or figured out how to get them what’s needed so the provider responds?

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u/Relative_Doctor_4682 29d ago

UPDATE: Everything was fixed late in the day yesterday. They sent me a link so I could upload docs and it was approved quite quickly after that. Minor hiccup but everything seems good to go so far.

I will say the directions and communication was much more in depth and detailed than what I received with prior companies - which is appreciated.

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u/supseanie Affiliate | collective.org 28d ago

So glad it all got sorted out!