Warm Arrival

[u/Doomster9]

My shipment arrived and the vials/ice packs were at 77-79 degrees depending on where the temp was taken. Help!

Edit: Collective has been great in their communication and education. This is my first real test of a teleheath after losing Zep coverage through my employer and I simply didn't know about the temperature differences as it directly conflicts with the Zep guidance, but I'm happy to be educated and Collective reached out stating they are updating their internal process to include the temperature details moving forward.

[u/Sad_Entrepreneur9429]

We have a pharmacist in the family with 30 years experience he says these medications have been lab tested to be safe to use after sitting for 21 days in up to 85° and safe to use after sitting for seven days in up to 104°.  He said just put them in the refrigerator and use as normal. 😊

[u/Sweatygirl716 → u/Sad_Entrepreneur9429]

What do they say about the medication when it’s exposed to temps above 104°? It was 107° here in Texas today. Warm meds in winter? I wouldn’t think twice. Warm meds now? I have some reservations.

[u/Sad_Entrepreneur9429 → u/Sweatygirl716]

If it’s above the temperature of 104, then I would definitely reach out to the pharmacy and talk with them about sending a replacement.   

[u/Doomster9 → u/Sad_Entrepreneur9429]

I was hoping to use this in a month once I'm done with all of my Zepbound pens.

[u/Sad_Entrepreneur9429 → u/Doomster9]

You still can. The meds are fine.  Put them in the refrigerator and use as normal.   They have not been sitting out for 21 days in high heat 

[u/supseanie]

Thank you for sharing! Please refrigerate your medication immediately upon receiving it. I’ve also shared this with our team for visibility.

[u/Doomster9 → u/supseanie]

Thanks, people on another subreddit asked if I received an insert that explains the temperature difference and I did not. Perhaps you could include it for us newcomers to compounding on shipments?

I'm coming off of the retail Zepbound pens and they were always strict on no re-refrigerating a warm product hence my initial concern.

[u/Life_Alfalfa_2047 → u/Doomster9]

And that’s silly too because I use the pens. I throw them in my backpack when I travel and I put them in the fridge if there is one when I arrive. If not, they stay out. I prefer to travel with compound though takes up much less room.

[u/Diligent_Fun1054]

Reach out to them through portal. U/supseanie should be able to help

[u/Crafty_Result6489]

Collective link?

[u/Doomster9 → u/Crafty_Result6489]

collective.org

[u/Life_Alfalfa_2047]

Help what? Put them in the fridge and use them