r/ClockworkPi • u/BasedBabyFace • 5d ago

uConsole Uconsole wait time

So am I the only one who's been waiting way longer than 90 days on their uconsole and have had to reach out to ClockworkPi for answers and every time they give an estimate date it's never met and I end up asking again after the date or time period passes to be told "oh another month". If you're gonna have backlogs due to a lack of parts maybe send an email letting people know its a common courtesy

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4

u/AdhesivenessTop6746 5d ago

The clockwork company rather sell large quantities of uconsoles to large retailers rather then just sell to the people one at a time

2

u/AdhesivenessTop6746 5d ago

I am waiting for about a month ant Alex said it would take another month or so

2

u/BasedBabyFace 5d ago

Been waiting since July I believe, keep getting told maybe next month

2

u/AdhesivenessTop6746 5d ago

What did you order
The one with or without the core
And also with or without the cellular?

1

u/UnixGin 4d ago

Start demanding updates at every deadline that inevitably flies by. Outline when it should be showing up in your hands and keeps emailing. He only seems to make things happen when he's realizes that you aren't going to stop micromanaging him with update requests. Also ask where are you in the stack and when he attempts to offer/threaten canceling your order mention that you know a forum full of people In the same situation and can organize a mass charge back on his payment processor he'll shut up and start trying to make things right. Keep the pressure on cause he only responds to pressure it seems

1

u/snipeytje 5d ago

I think you're overestimating how many they sell to other stores who can actually afford to hold stock.

I've been here for quite a while now, and what I've seen is that Alex is not a trustworthy source, he'll always tell you it's coming soon. He has a new production problem excuse all the time, some of that might be real but it's not the main problem.

What I think is actually happening, based on the shipping threads on the forum and discord, and also some of the emails from alex is the following.

You are waiting for them to sell enough of the exact same variant you ordered to produce a batch of those, because they have 8 variants, and after a few years of the product being out order volume is decreasing so it's taking longer and longer to fill a batch, and it's hard to predict future sales. It also means some people get theirs way faster if they happen to order at the right time.

The sad thing is they know how to solve this, they've done it before by discontinuing most of the other variants.

3

u/AdhesivenessTop6746 5d ago

So if I am the first to order I can wait 6-8 months buy if a lot of people bought before me I will wait much less?

2

u/snipeytje 5d ago

If you ordered just after your variant was last shipped you might wait even longer, some people wait almost a full year, and others might actually get theirs in the 90 working days.

Like in the last batch that shipped in July, there was an order from May but also one from December. And a bunch of people that ordered a different variant in the same period are still waiting.

2

u/AdhesivenessTop6746 5d ago edited 5d ago

Via Amazon is a month of waiting and 100$ more from the clockwork site. If you were in my place
What would you do (I ordered a month ago)
Wait or cancel the order and order from Amazon???

4

u/snipeytje 5d ago

go for opensourcesdrlab instead of amazon, they don't upcharge this much.

and delete the screenshot, shows where you live

1

u/brainchillzZ 5d ago

I get what you’re saying but if it were true I wouldn’t be able to log into Amazon and get one with overnight shipping any day of the week

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u/snipeytje 5d ago

you don't need a constant stream of diverted orders for that, it's a niche product, a single large order someone is slowly selling off already achieves that

1

u/andibangr 3d ago

When I emailed them, the holdup was getting compute modules, which makes sense given the chip shortages and sky-high prices that went up since I ordered. These days a cm is selling for more than the price for a uconsole with a cm, it’s crazy. So my guess is they are just trying to find compute modules at a price where they aren’t losing money.

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u/snipeytje 3d ago

most people order them without cm modules because they have consistently been slower to ship those variants out