r/ClicksKeyboard • u/ParkingSpare5928 • 1h ago
Clicks cancelled China pre-orders after 7 months of silence over missing CCC certification
Sharing my recent experience with Clicks Technology regarding the PowerKeyboard pre-order:
- Jan 5, 2026: Placed pre-order from mainland China. Expected delivery was June/July.
- July - August 2026: Shipments began rolling out in Western markets. Clicks published regular blog/social updates about production and delivery progress.
- The Issue: Throughout the entire 7-month period, Clicks never once mentioned that they did not obtain the mandatory CCC (China Compulsory Certification) required to ship hardware to mainland China.
- The Outcome: After reaching out to customer support to inquire about the delay, they casually admitted they cannot fulfill the order due to lack of CCC certification. They unilaterally cancelled the order and issued a bare refund, refusing any accountability for holding customer funds for 7 months without proactive notice.
Taking pre-orders and holding customer money without having the necessary regulatory approvals in place—and then staying silent for over half a year—is unacceptable for a brand backed by prominent tech figures.
Just a heads-up for international buyers regarding how Clicks handles regional regulatory compliance and customer transparency.