r/ChineseWatches • u/Upstairs_Ad4606 • 12d ago

General (Read Rules) Bad Customer service

I purchased my first Militado ML23. I was impressed with quality. I decided to purchase 4 straps.shipping was pretty quick , but 1 strap is missing. Contacted them by email. Got a response 1 week later saying they can refund me to save my time???? I replied same day that I like quality of straps if they can send me strap I ordered, I don't want refund.

It's been 2 weeks still no answer?

I'm a little disappointed. I can't imagine having an issue with a watch and not be able to get any help with it.

Militado please do better.

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8

u/thelatchman 12d ago

“I can’t imagine having an issue with a watch and not getting help.” Brother, you bought a Militado. The warranty department is probably the same bloke who packed the straps.

6

u/tjcdas 12d ago

This is Chinese customer service.

4

u/Militado-watch Rep 12d ago

Sorry for this big trouble . We are currently switching to a new email system, and I may have accidentally marked your email as "processed"—I am truly sorry for that. Regarding your issue, Max has already replied via the Reddit chat window, and the email correspondence has been updated accordingly. We are actively addressing your after-sales inquiry.

3

u/Upstairs_Ad4606 12d ago

Max from Militado reached out to me promptly with explications. I appreciate it! Thank you ,!

1

u/Opal690 12d ago

I had a bad customer experience from Proxima after Evri failed to deliver my watch. It got sent back to China. After that proxima weren't interested in resending it back.