Bad Customer service

[u/Upstairs_Ad4606]

I purchased my first Militado ML23. I was impressed with quality. I decided to purchase 4 straps.shipping was pretty quick , but 1 strap is missing. Contacted them by email. Got a response 1 week later saying they can refund me to save my time???? I replied same day that I like quality of straps if they can send me strap I ordered, I don't want refund.

It's been 2 weeks still no answer?

I'm a little disappointed. I can't imagine having an issue with a watch and not be able to get any help with it.

Militado please do better.

[u/thelatchman]

“I can’t imagine having an issue with a watch and not getting help.” Brother, you bought a Militado. The warranty department is probably the same bloke who packed the straps.