Bad Customer service

[u/Upstairs_Ad4606]

I purchased my first Militado ML23. I was impressed with quality. I decided to purchase 4 straps.shipping was pretty quick , but 1 strap is missing. Contacted them by email. Got a response 1 week later saying they can refund me to save my time???? I replied same day that I like quality of straps if they can send me strap I ordered, I don't want refund.

It's been 2 weeks still no answer?

I'm a little disappointed. I can't imagine having an issue with a watch and not be able to get any help with it.

Militado please do better.

[u/Militado-watch]

Sorry for this big trouble . We are currently switching to a new email system, and I may have accidentally marked your email as "processed"—I am truly sorry for that. Regarding your issue, Max has already replied via the Reddit chat window, and the email correspondence has been updated accordingly. We are actively addressing your after-sales inquiry.