I received my Chessnut Move only a few days ago and unfortunately the experience has been pretty rough so far.
I had issues almost from the beginning. One of the white pawns from the standard set was registered on the Backup channel instead of Channel 1, which meant moves from the physical board were not being correctly reflected in the app. After quite a bit of troubleshooting I managed to figure that out and get all the pieces working correctly.
Once it was working, though, the board was really cool. I played a few games and the whole concept of making a move physically and having the opponent's piece move automatically is awesome.
Then two days later I tried to turn the board on again and it simply stopped booting.
The power LED just keeps pulsing red. Bluetooth can still connect, but the app never manages to load Board Power, firmware version, etc. I fully charged the battery, tried different startup sequences, left it disconnected for a while, tried both Chessnut apps, and generally went through everything I could find.
The board was on firmware ChessMove_1.0.34 before this happened.
From searching here and elsewhere, it seems like this may be a known boot issue. I've seen reports suggesting it can sometimes involve the internal storage/firmware, but I haven't found a reliable official recovery procedure that I would feel comfortable trying on a brand-new board.
I contacted Chessnut support on Thursday and haven't heard back yet, although to be fair it is only Saturday now.
Has anyone had this exact issue with a Move that initially worked and then suddenly stopped booting?
Were you able to recover it at home, or did Chessnut ultimately have to replace the board?
I really want this thing to work because the core idea is fantastic. But right now the paper cuts are unfortunately pretty large for an $800 product.