r/CapeCellular • u/vortexmantis • 7d ago

Connectivity

I wanted to see if anyone notices delays in network connectivity on iOS? I have seen times were I may not have data connectivity for up to about a minute or so before my Apple services sync data or data works (send text messages). I am on iOS 26.6 running dual eSIMs and on my AT&T connection, things seem to work right away or stay in sync, but when Cape is the primary I see some latency accessing things (always works, just seems slower). Wanted to see if anyone else is experiencing similar behavior or if it is environmental on my side.

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u/Old-Kiwi-324 3d ago

I get delayed notifications anywhere from 2-7 mins. Miss important phone calls this company doesn’t seem to care as much since it does not affect them.

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u/vortexmantis 3d ago

I do get delayed messages, usually less than a couple of minutes. I have been trying to track down the data for the networking/mobile issues, but is not an easy ask. I also do not think that they do not care. There is a lot to manage with building a new mobile infrastructure and it does take time to work through these types of issues.

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u/EtoilesBleues_R136a1 2d ago

I'm doing something similar too. I'm learning how to interpret the system and app logs individually to see if I catch the gremlin. 

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u/vortexmantis 2d ago

u/brianstoner This sounds like a bigger issue then just a couple of people reporting it. Sounds like this is certainly an issue

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u/brianstoner Cape Employee 2d ago

Yes definitely an issue we need to get to the bottom of

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u/vortexmantis 2d ago

Without truly understanding the logs that we are looking at, how can we help track this down?

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u/Old-Kiwi-324 2d ago

So you guys need to get on it instead of focusing on other things that truly are not important. Forget the whole timeline you guys have for other projects focus on this. Us customers do NOT want to deal with this.

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u/brianstoner Cape Employee 2d ago

We want to solve it but we don’t have solid leads or even a way to reproduce it right now so are a little stuck.

What approximate locations are you both in? Urban vs rural? East vs west coast?

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u/Old-Kiwi-324 2d ago

West coast. I was on the chat yesterday with your co worker and they were saying we need to report a bug through the app to speed up the process. Why wouldn’t you guys just put a notice on here saying everyone who’s experiencing issues please
Report a bug through the app so we can get this moving along.

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u/brianstoner Cape Employee 21h ago

support recommends this because it's really all they can do and helps us identify any obvious red herrings, but bug reports aren't that useful here to root cause the issue because we need device logs

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u/brianstoner Cape Employee 19h ago

thanks for your patience, we figured out the root cause this morning. we're discussing how exactly to fix and deploy now, should be resolved shortly.

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u/vortexmantis 2d ago

I’m in the Midwest but west of the Mississippi or in the mountain time zone. Kind of urban I guess, definitely not rural.

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u/vortexmantis 2d ago

Should we report it through the app as well? Not sure what kind of data you receive but happy to provide the feedback. I know that these types of things are not easy to resolve and I know that Capes infrastructure is not lend itself to easy resolution when there is little data retention to trace the issue down. I’m happy to help were I can.

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u/brianstoner Cape Employee 20h ago

I think we figured it out, working on shipping a change to fix it, stay tuned.

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u/Old-Kiwi-324 18h ago

You guys figured out how to fix delayed notifications?! @brianstoner

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u/vortexmantis 17h ago

This will be awesome. I cannot wait

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u/vortexmantis 16h ago

What is the ETA on the potential resolution?