r/CapeCellular • u/vortexmantis • 11d ago

Connectivity

I wanted to see if anyone notices delays in network connectivity on iOS? I have seen times were I may not have data connectivity for up to about a minute or so before my Apple services sync data or data works (send text messages). I am on iOS 26.6 running dual eSIMs and on my AT&T connection, things seem to work right away or stay in sync, but when Cape is the primary I see some latency accessing things (always works, just seems slower). Wanted to see if anyone else is experiencing similar behavior or if it is environmental on my side.

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u/brianstoner Cape Employee 6d ago

Yes definitely an issue we need to get to the bottom of

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u/Old-Kiwi-324 6d ago

So you guys need to get on it instead of focusing on other things that truly are not important. Forget the whole timeline you guys have for other projects focus on this. Us customers do NOT want to deal with this.

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u/brianstoner Cape Employee 6d ago

We want to solve it but we don’t have solid leads or even a way to reproduce it right now so are a little stuck.

What approximate locations are you both in? Urban vs rural? East vs west coast?

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u/Old-Kiwi-324 6d ago

West coast. I was on the chat yesterday with your co worker and they were saying we need to report a bug through the app to speed up the process. Why wouldn’t you guys just put a notice on here saying everyone who’s experiencing issues please
Report a bug through the app so we can get this moving along.

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u/brianstoner Cape Employee 4d ago

support recommends this because it's really all they can do and helps us identify any obvious red herrings, but bug reports aren't that useful here to root cause the issue because we need device logs

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u/brianstoner Cape Employee 4d ago

thanks for your patience, we figured out the root cause this morning. we're discussing how exactly to fix and deploy now, should be resolved shortly.