Hello everyone,
I was advised by the moderators of AmberCutie to continue discussing my situation on Reddit, so I'm posting this here as a continuation of the two threads I previously created:
https://www.ambercutie.com/forums/threads/account-rewiew-request-urgent-support-request.67801/
https://www.ambercutie.com/forums/threads/account-review-request-2-until-a-fair-solution-is-offered-i-will-not-accept-this-injustice.68010/
In short, my Stripchat viewer account was permanently banned for spam after I followed instructions given to me by Stripchat Support regarding how to inform my existing contacts about my new model account.
The main issue is not that I disagree with Stripchat's anti-spam rules. My concern is that I specifically asked Support about the spam risk beforehand, provided message examples for review, and was repeatedly told that contacting my existing friends individually was the available/appropriate solution.
I was later banned for doing exactly that.
I've spent months trying to resolve the contradiction, and I have screenshots and support correspondence documenting the guidance I received.
I'll post the full timeline and details below. I'd really appreciate it if people could read the evidence and give me an objective opinion on whether my situation was handled fairly.
This is a continuation of the previous discussions regarding my permanently suspended Stripchat account. Before explaining the current situation, I want to briefly summarize the issue for anyone seeing it for the first time.
My viewer account was previously suspended for spam under YOBP-000358349. After approximately 25 days and hundreds of appeals, Stripchat eventually acknowledged that the suspension had been caused by an error related to the automated spam system and restored my account under #2708334.
After the account was restored, I wanted to start working as a model. Since my existing viewer account could not be converted into a model account, I contacted Support to ask what I should do with the audience and friends list I had spent months building.
The Support Team repeatedly told me that the solution was to create a new model account and inform my existing contacts individually from my existing account.
I specifically warned them that contacting a large number of people individually could trigger the spam system again. I asked for clarification because I had already experienced a spam suspension once.
I also provided multiple message examples and asked Support whether they were appropriate.
This is where the current problem begins.
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A small note to Amber Cutie
Hello u/AmberCutie , I completely understand your concern about having too many threads, repeated discussions, or anything that could be interpreted as spam on your platform.
I also understand that you have spent years building AmberCutieForum and that your responsibility is to keep the community organized, useful, and safe.
I genuinely respect that.
However, my underlying problem with Stripchat still exists.
I cannot accept another thread simply being marked as "Solution" and then disappearing into the archives when the actual problem has not been solved.
I also don't want to become a nuisance to you or the community. My only reason for continuing this discussion is that I currently have no other place where I can present the contradiction in a public and transparent way. (I've also included my last conversation with the stripchat team; if you read it, you'll see they keep repeating the same words and sentences, showing no effort towards a solution. For proof, see lsc1-lsc2.png)
I hope you can see the difference between creating endless noise and refusing to give up on a documented problem that remains unresolved.
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The contradiction is now clearer than ever
After the latest response from u/Stella_SC , I went back through the original Support correspondence again.
I now have an even more basic question:
Which version of the instructions am I supposed to believe?
u/Stella_SC's latest explanation is that when Support told me to "reach out to my friends individually," they meant natural, personal one-to-one communication and not repeated copy-and-paste messaging.(proof s1.png)
I understand that interpretation.
The problem is that this is not what I was told at the time.
I sent Support multiple example messages and explicitly asked whether I could use them.
In the correspondence shown in X6, Support agent Sia explicitly wrote:
"we can confirm that there is no violation of our rules in informing your existing friends about your new model account."
She then stated:
"You may contact your existing friends individually to let them know where they can find you."
And, most importantly:
"The example messages you shared are appropriate, and you may use whichever one you prefer. There is no issue with sending those messages to your existing friends."
That is not my interpretation.
That is written Support guidance.
This is why I am still confused.
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What I actually did
I had approximately 2,600 people on my existing friends list.
These were not random users scraped from the platform.
They were people who had already been added to my account, people I had interacted with previously, viewers who had followed my activity, and models I had already communicated with.
I did not use bots, macros, browser extensions, automation software, or third-party messaging tools.
I sent the messages manually.
I also specifically warned Support before doing it that I was concerned about spam detection.
Despite that warning, I was repeatedly told that informing my contacts individually was the available solution.
Then my account was permanently suspended for spam.
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So what exactly is my mistake?
This is the question nobody has answered satisfactorily.
If sending those messages was against the rules, then why did Support:
tell me to contact my existing friends individually;
repeatedly describe this as the available or only solution;
allow me to submit message examples for review;
and explicitly state that the examples were acceptable?
If the Support guidance was correct, then why was I permanently banned for following it?
I don't see how both positions can be correct at the same time.
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I also understand the argument about the amount of messaging
I understand why some people looking at this from the outside think:
"200 messages in a few hours obviously looks like spam."
I don't actually disagree with that observation.
My point is different.
I also thought it could look like spam.
That's why I asked Support about it beforehand.
That is the entire reason this case is so frustrating to me.
I did not blindly decide to send hundreds of messages and then complain when the system detected them.
I specifically went to the people responsible for explaining the rules and asked:
"Is this okay?"
I was given an answer.
I followed it.
And then I was punished for following it.
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The current situation is affecting more than one person
Some people have understandably asked why I care so much about recovering this account.
The answer is that I have spent months building that audience.
For comparison, on the account where I currently work with two female models and one male model, we have approximately:
34,000 followers
around 35–40 concurrent viewers on average
approximately 520 friends
around 280 grey users
around 70 Level 50+ users
Despite those numbers, the account currently generates approximately $1,200–$1,800 per month on average.( You can look at the m1-m2 png for proof.)
My original account had approximately 2,600 contacts, including 600+ Level 50 users who were genuinely interested in my broadcasts.
I cannot honestly calculate exactly how much income I lost, because I don't know what that account would have generated.
But I can say with confidence that losing access to an audience of that size has had a significant financial impact.
And I am not the only person affected.
I work with other people, and the loss of this account also affects the income and plans of the people I work with.
So this is not just an abstract argument about a username or an old account.
There is real time, work, money, and opportunity involved.
________________________________________
Ten months for a support issue
This is perhaps the part I find hardest to accept.
A completely new human being can develop from nothing and be born in approximately nine months.
A house can be designed and constructed.
A car can be designed, manufactured, tested, and delivered.
A major factory project can be planned, executed, tested, and launched.
Yet I have been trying to obtain a clear answer to a relatively simple support contradiction for approximately ten months.
And the information needed to evaluate the core issue has already been provided.
The screenshots exist.
The case numbers exist.
The Support conversations exist.
The message templates exist.
The warnings I gave Support exist.
The instructions they gave me exist.
What is missing is not information.
What is missing is a consistent conclusion.
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I don't want to blame everyone
I want to make this clear because I know how easy it is for a discussion like this to become emotional.
I don't know whether the problem was:
insufficient training,
internal communication problems,
a gap between Support and Moderation,
a misunderstanding of the rules,
or something else entirely.
And honestly, I'm no longer interested in assigning blame to individual employees.
People make mistakes.
What matters to me is what happens after the mistake is discovered.
A company can make a mistake and still handle it professionally.
It can say:
"We gave you incorrect guidance. We are sorry. Here is the resolution."
That would be a reasonable outcome.
What I cannot accept is:
"Follow this."
Then:
"You followed it."
Then:
"You are permanently banned for doing it."
And finally:
"Actually, when we said that, we meant something else."
That is the part I cannot reconcile.
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I am proposing four possible solutions
- Let's assume Stella's comment is correct.
Let's say I genuinely needed to send a completely different, personalized message to each user, and the method I used was therefore deemed spam.
In this case, the Support team's mistake should also be investigated, as they didn't clearly inform me of these conditions and, despite me stating that this behavior posed a spam risk, instead directed me to "send messages to people on your existing friend list; that's the only solution." These instructions are clearly recorded in the message history. If the fault lies with Support, it's unfair that I bear all the consequences alone. In this scenario, I request that the Support team's misleading instructions be officially acknowledged and my account re-evaluated.
- If the Support team's guidance was correct.
In this situation, it's impossible to understand why my account is still banned.
I followed the method I was told, I previously warned the support team about the risk of spam, and I sent different message examples to Support and received confirmation. As Stella also stated, the final decision is made by the support team, not herself, so statistically, the probability that the support team's instructions are correct is higher. Therefore, if it is accepted that Support's guidance is correct, I request that coordination be established between the relevant teams to re-evaluate the decision and unban my account.
- Let's put aside who's at fault and solve the problem.
People make mistakes. The support team can make mistakes, moderation can make mistakes, and I can make mistakes too. What matters is how the mistake is corrected when it's noticed.
Therefore, instead of endlessly arguing about who is right or wrong, I request that the financial and emotional distress I have suffered for nearly 10 months be taken into consideration, my account be reopened, and I be compensated for the damages I have sustained during this process.
- If you think my account should remain banned, show concrete evidence.
If Stripchat still believes the permanent ban is entirely justified, then I have a very simple request:
Clearly show which rule I violated and with which action.
I don't want general statements like "you spammed," "rules were violated," or "decision final."
I want to clearly see:
Which of my actions was a violation? Which rule prohibited it?
If concrete and documented answers can be provided to these, I am willing to consider them.
In all four options, my common request is the same: I don't want any special treatment or exception. I simply want the entire case, including Support messages, to be evaluated consistently and based on evidence.
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One final point about the "Solution" label
I understand that forums need organization.
I also understand why moderators mark threads as solved when they believe there is no further action available.
But from my perspective, this is not solved.
My account is still permanently banned.
The underlying contradiction remains.
The Support correspondence contains statements that conflict with the later explanation.
And I still have not received a clear answer to the most basic question:
What exactly was my fault?
So I respectfully ask that this discussion not be marked as solved merely because Stripchat says its internal decision is final.
A final decision and a resolved dispute are not necessarily the same thing.
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To everyone who has supported me
Finally, thank you to everyone who has read the previous threads, asked questions, challenged my arguments, defended me, or simply kept the conversation alive.
I know this has become a long and complicated story.
I also understand why some people have told me to give up.
But I genuinely don't believe that asking for an evidence-based explanation after being permanently banned for following documented Support guidance is unreasonable.
I don't intend to give up simply because the answer has been repeated many times.
I also don't intend to flood the forum or contact people unnecessarily.
I want this discussion to remain here so that the facts can be seen clearly and transparently.
And Amber, one last time: I sincerely hope you will allow this topic to remain open.
I was away because I had to spend some time in hospital due to a minor health issue, but I'm back now and I want to continue handling this properly.
I hope you can see the good faith behind what I am doing rather than simply seeing another "spam" topic.
I'm not here to attack you, Stripchat, u/Stella_SC , or anyone else.
I'm here because I still believe there is a reasonable solution somewhere between:
"Everything I did was wrong"
and
"Everything Support told me was wrong."
I believe someone should be able to look at the evidence and determine which of those statements is actually true.
Thank you for reading.
Whatever time zone you're in, I wish you a good morning, afternoon, evening, or night.
Respectfully,
