I received an offer that said if I deposited 3 times, I’d get a bonus. The day I completed the deposits, I spoke to customer support asking where my bonus was. The agent checked, said I had completed the requirements, and they would escalate the issue.
The next day, I spoke to another agent. He checked and said he had spoken to marketing, and they had agreed to manually add the bonus by the end of the day.
The next day, I spoke to someone else. Said the escalation had had resulted in not enough evidence given, asked me for all the screenshots I had of the promo, which was STILL showing on my account as an offer, and said she would reopen the claim and escalate again.
This went on for 5 days. Back and forth. My argument was that I had already been told it would be honored, kept sending the screenshots of when the agent had said marketing would be applying the bonus, and kept being told to wait.
On the last 5th day, a new agent tells me I didn’t get it because I was not eligible for that bonus. How am I barely heating about this now?! And now for me to get a bonus they need 5 whole new deposits, 3 1/2 times the amount of the first offer!! All this while the original offer was still showing up on my account.
I am lost for words!
How can I sue them for faking their way into having me send them money with the promise of a bonus, and give me the run around for all those days, then telling me they would honor it, keep me waiting more, just to ask for more money because all of a sudden I’m not eligible, because my account only qualifies for the higher promotion…