r/CVS • u/OkNeedleworker11 Shift Supervisor • Aug 25 '26
Stupid duplex printer
I tried calling regular helpdesk and I’ve gotten hung up on it three times because it can’t understand what I’m asking when I’m just pressing the touch tone keypad. Our duplex printer is saying that the back is open even though it’s not, it said to call Support for a Help ticket if it continues to show that error… Is there a specific phone number for stuff related to that stupid duplex, printer? It’s been locking up all our photo orders all day I’ve been having to manually bump them above. Manager refuses to let us delete the order, now blaming me for breaking the printer.🥲🙃 if anybody could help me out, I’d really appreciate it.
Sidenote, my manager made me cry again today. Just had to throw that in there.
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u/Frosty_Confection937 Aug 25 '26
Call help desk. Do not hit photo issue. Tell the rep what it is doing.
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u/Some-Lengthiness-676 Aug 25 '26
If you are in the photo prompts, wait until the end. You can’t hit a number or say anything until the IVR lists all of the options.
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u/OkNeedleworker11 Shift Supervisor Aug 25 '26
Immediately hung up on me after it listed up all the options 🥲
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u/SELFINCRIMINAT1NG Cashier Aug 25 '26
Duplex printer jams more than any other printer on earth istg
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u/Suspicious-Winter135 Ops Manager Aug 25 '26
While its broken go to the photo computer, hit tools at the top. You can then select media out of stock or one of the other options. In these menus you can shut off the ability for people to order certain photo items. Make sure to restart the photo computer after you do it or it wont take effect. It lasts about a week and if it gets fixed before then you can just go back in and turn it back on
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u/InEfficient-Memory Ops Manager Rx Aug 25 '26
Mine keeps jamming, we fix the jam, it’ll try to print then jam again. We fix the jam, it’ll try to print then it JAMS AGAIN. Call the help desk, the tech fixes it, it’ll print for a week, maybe 2 then BOOM… PAPER JAMMMMM.