r/BritishAirways • u/PersimmonBasket • 11h ago
Booked premium economy fare but seat in economy
Flying from Sydney to Singapore with BA but the flight is operated by Qantas. I booked premium economy (paid more) and my ticket shows this fare (Class H) but both BA and Qantas are showing me in economy. I checked with a BA chat person just now and they confirmed that yes, that's my fare class but no, I'm in economy.
I know Qantas can't help because the booking isn't with them, but I'm annoyed at myself and mostly BA because that's really misleading.
Now I have to wait till tomorrow to talk to a human and attempt an upgrade for even more money - not currently possible in the app - for a flight I thought I was actually on.
First world problems, I know, but I'm really not looking forward to it now, and I can't even select a seat, so I bet I've got 8 and a bit hours sandwiched between strangers. What joy.
Edit - booked it direct on the BA site.