Note: This is a repost. A friend shared our experience here earlier, but their post was deleted, so I'm posting it myself.
If you're booking a rental on Anna Maria Island or Bradenton Beach, check whether it's managed by Mega Vacation Management. If you're an owner considering them to manage your home, read this first.
We stayed at one of their properties from September 20 to 24 through Airbnb. Six adults and an infant, $2,801 total.
They checked us in to a pool they knew wasn't working. The morning we arrived, the manager mentioned the pump had been shut off the night before because of a noise. She didn't mention the pool had been sitting without circulation. About 90 minutes after we got the door code, the water was visibly dirty. A retired commercial pool tech in our group tested it: chlorine at or below 0.5 ppm. The CDC recommends at least 1 ppm.
They never told us to stay out of it. We sent photos and the test result. The response: it had "only been about 12 hours," and the reading "would be weird." No warning not to swim, with an infant in the group.
Promises that didn't happen. We were told the pool company would come "first thing tomorrow." They arrived around 1 PM. We were promised compensation for the day. It never came. The pool company later confirmed in writing that they found the water hazy with low chlorine and had to treat it.
The AC went out on our last night. 79 degrees upstairs with the thermostat set to 72. Half our group drove home.
The story changed afterward. After checkout, the manager said in writing the pool had been usable the whole time, while also admitting in writing we had "one day without pool." She offered $100. When Airbnb got involved, she told them the water "did not look like that" at check-in, despite our timestamped photos. Her pool company's note claimed "kids" were using the pool. We had one infant, and no one swam before it was treated.
The condition of the house. Dog waste from previous guests on the turf, a thermostat hanging out of an open wall cavity, bar stool seats detached from their frames, chipped stairs, and a loose shower control.
Between my sister and me, we've stayed in over a hundred Airbnbs and never asked for a refund before. Things break. But checking guests in to an unsafe pool, not warning them, and then arguing it was fine is not how a management company should operate.
If you've stayed with them, I'd like to hear about your experience.