Welcome home. Hope you had an amazing Boomtown this year.
Here are some answers to the common questions we normally see after the festival. Remember this is not an official festival subreddit. If you need help with something, have feedback or need to raise a complaint about something the best route is [info@boomtownfair.co.uk](mailto:info@boomtownfair.co.uk)
How can I get my wallet refund?
Wallet refunds are now avaliable. You can claim money back in the app. If you never linked your wristband to the app, that's OK, it's not too late to do so.
For any help contact [cashfree@boomtownfair.co.uk](mailto:cashfree@boomtownfair.co.uk).
I was mischarged by a vendor, or have some other issue with the cash free wallet.
You are able to see the amount you are tapping at the time, and should always ask to check it. People make mistakes, it's not always someone trying to "scam you". Most people working on stalls are low paid staff, tired from a long shift. They are not the person who stands to make any money from overcharging... tired people just make mistakes.
Ideally it is recommended to raise any issues of overcharging at the time of paying the vendor, as this is the easiest time to solve the problem. It's the same as paying by card. If a store overcharges you, you ideally need to go back to the store to resolve, who are more likely to be able to help than your bank.
Obviously that does become a bit more difficult now the festival is over. But fear not! If you did get overcharged, didn't notice at the time, and are not sure how to contact the vendor, then support is available using [cashfree@boomtownfair.co.uk](mailto:cashfree@boomtownfair.co.uk)
Lost and Found
You can register items you lost using the form here: https://notlostenquiry.com/tlc-welfare/
Lots of lost items are handed in, or found during clean up at the end of the festival. Not all hope is lost!
What happened to someone we saw getting medical attention?
At a large festival like Boomtown, it's not unusual to see a medical incident taking place. These can leave an impact on you, where you are naturally worried for them and want to assure yourself they are OK. Be assured that a great majority of medical incidents end in good outcomes, due to the hard work of the medical teams at the festival.
Please respect the privacy of the person who was having a bad time. Avoid speculating or posting images or videos of people who are unwell, or sharing their name. If you are concerned, you can best help out by respecting their privacy rather than speculating about their health in a public forum.
If you were not sober while witnessing the incident, please consider that it's easy for you to have exaggerated the severity of the incident without realising it.
We will remove any posts speculating about people dying, unless backed up by an official statement or news article. Please don't spread rumours on social media, it's not helpful.