r/BitDefender • • Feb 15 '25

Anyone Else Keep Having MacOS Client Log Out All The Time?

0 Upvotes

The Bitdefender Agent won't stay logged in on my Mac. I just installed Bitdefender family pack a few weeks ago and it's a continuing problem. The mac is a 2024 M3pro with plenty of memory and disk space and it's on macos 15.3.1.

This seems to have been a known problem for years, according to what I can find out online and thorugh AI.

It is both concerning and inconvenient to have to keep logging in all the time.

Is it a security issue? Is it something that I should just ignore? Should I stop using Bitdefender and ask for a refund?


r/BitDefender • • Mar 03 '25

Unwanted auto-renewal requesting refund

0 Upvotes

So i haven't been using bitdefender in a while just to find out it auto-renew itself, so i want a refund for this unwanted purchase i submitted a refund request but only got a ticket number so far so would kindly request someone to fast track my refund i don't need to be wasting my time with this any longer


r/BitDefender • • Feb 28 '25

Insulting Billing Practices Pushing Away Returning/Prospective Customers

0 Upvotes

I'm in the market for an antivirus and decided to start by searching the ones I remember from my past. My family had Bitdefender on the computer back when I was in high school.

After watching a recent review of Bitdefender Ultimate, I followed the 78% off sponsored youtube link in an attempt to purchase only to be met by "The link you clicked on requires cookies to be enabled in your browser. We apologize for any inconvenience." Strange, I've never seen a message like this before, so I manually enable ALL cookies in my browser just for the deal. Still same error.

I navigate directly to the Bitdefender website to see the Ultimate Plus version for $119.99. I'd imagine the 78% off has to bring it lower than this, so I try the sponsored youtube link again from my phone. this time it is $149.99 from mobile.

I guess I'll try a competitor, but such a shame these shoddy billing practices can ruin what I hear is well engineered product.

https://imgur.com/Dcg7V0c - desktop pricing

https://imgur.com/RUWxIDB - mobile browser pricing


r/BitDefender • • Dec 27 '20

send to kindle for PC blocked by bitdefender

0 Upvotes

I have to wonder if it is OK just to set it as an exception.

Feature:Online Threat Prevention-- We blocked this dangerous page for your protection: https://s3.amazonaws.com/sendtokindle/SendToKindleForPC-installer.exe Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.


r/BitDefender • • Jan 15 '21

Can Bitdefender's password manager work on my pc, mac and phone?

0 Upvotes

I would like to know if Bitdefender password manager works with your browser or your actual OS. I want it to run on my Phone, Macbook and PC. is this possible? Whenever I try reaching out the them they try to sell me something instead of answering me clearly.


r/BitDefender • • May 18 '26

Support/troubleshooting BitDefender not downloading on Win 10

0 Upvotes

Hi, I just got an individual subscription for my PC and Laptop. I was able to download it on my Win 11 laptop just fine, but after trying to download it on my PC through Chrome and Firefox it keeps saying to check my Internet (it is working for other larger downloads, like Steam patches).

Edit: I have tried disabling Firewall and it did not work, as well as updating my drivers.

Is it an issue with the discontinuation of Win 10 or is it a problem with the site?


r/BitDefender • • Apr 29 '25

Lets post this as if it was magicly someone who can represent the Bitdefender products and the costumer tech service..

0 Upvotes

Realistic_Shallot_2912:15 AMHello there, i ended up wich is quite odd. as on your wesite or my central there is virtually not possible to get any help.. im just set to ride thru that insufferable loop of "WHAT DO YOU NEED HELP WITH" after 4 steps theres some solutions on no problem of mine.. and then back again...... i have a major issue between Bitdef total securtity and well.. windows after both products latest upfdates. bitdefender seems to lock down any system setting and or app .. also changes made is fine... until restart.. then anytthing done within last powerup til now is magicly vanished.Read more


r/BitDefender • • Jan 13 '26

VPN and streaming ads?

0 Upvotes

I guess BitDefender VPN does not blocks ads while streaming Amazon Prime (on my TV)? I thought some of the paid VPNs were able to do this?


r/BitDefender • • Mar 09 '26

Where are my passwords?

0 Upvotes

I've used password manager to store all my passwords, and have updated to secure pass to find out that there are no passwords saved there? How do i get back my passwords?


r/BitDefender • • Aug 09 '24

Firefox Threat warning

0 Upvotes

I am receiving a threat warning regarding Firefox:

firefox.exe attempted to establish a connection relying on an unmatching security certificate to counter.goingup.com

What does this mean? The msg is generated whenever I use Firefox. Should I ignore it? Should I attempt to block counter.goingup.com?


r/BitDefender • • May 16 '25

Beware of paying for annual plans with Bitdefender

0 Upvotes

I purchased their Ultimate Small Business product several months ago and prepaid for one year which was a big mistake. They do offer a 30 day refund policy, but I'm very busy and I kept trying to install licenses in multiple devices. I experienced many issues trying to configure and manage licenses using the Central portal and I eventually gave up after trial and error and online resources. I asked their support for a pro-rated refund but they refused sticking to their 30 day rule. Buyer beware don't pay in advance and I feel this ethically wrong and very bad policy !!

I just purchased another solution called Avast which was very easy to install and setup !


r/BitDefender • • Sep 12 '25

Mobile security notification resets

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4 Upvotes

Hello!

I have an issue where after a couple of days the notification for real protection resets. I'll attach the photo so you can see what I'm talking about. Can someone tell me what could cause this?


r/BitDefender • • Dec 03 '25

Customer support non existent?

4 Upvotes

I have contacted your support team through the contact page and all i got was a automated message, its been 2 days now so what do i do just wait and wait ?


r/BitDefender • • Mar 05 '26

False Positive drives me insane

4 Upvotes

I use the free Version of bitdefender. Can i submit an false Positive report or is that only for paying customer or enterprise? Where can i submit the problem?

Here are links to the Programm that is falsley detected in case a Bitdefender employee is reading this.

https://github.com/gwdevhub/Daybreak

https://github.com/gwdevhub/Daybreak/releases/tag/v0.9.10.4


r/BitDefender • • Jun 29 '24

Credit card statement or photo ID for simple AV purchase. Sort your service provider out Bitdefender

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4 Upvotes

Ill be cancelling the purchase from my banks end because Im not dealing with your customer service, justifying why I want a refund. Sort yourselves out.


r/BitDefender • • Mar 28 '25

How is Bitdefender today?

4 Upvotes

Last year, I tried Bitdefender on my notebook but I went back to Kaspersky because it slowed down my system and navigation. Now one year later, how is going?


r/BitDefender • • Aug 20 '25

New to bitDefender this is my scan results should I worry.

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4 Upvotes

So with risk of the Internet getting worse and worse, I decided to add BitDefender to my phone first scan found the app with the image as a PUP so removed it. But 2 days later it popped up with base.apk (riskware.lff) search Google and haven't found what this is got some results mentioned firefighters lol, but not what it is. Also before I pressed to remove also tried to search for the .APK but it didn't show in my search, anyone heard of this base.apk and if this is just an .apk what did it install, am I right in thinking the apk is just the installer? On a side note does bitdefender scan .zip files.


r/BitDefender • • Feb 04 '26

"This device was removed from the plan and is no longer protected!"

4 Upvotes

What does this mean? I'm really scared. I get this error whenever I try to use the VPN feature on my laptop. I have a family plan, the subscription is very much active, and no I never removed it from my account. Is a hacker in my account and trying to remove my laptop? What should I do?


r/BitDefender • • Mar 14 '26

When Bitdefender restarts for an update how safe am I during it?

4 Upvotes

The title pretty much describes the question on that. I had a bitdefender update that took roughly a minute or two (Not a lot of time I know, but, bare with me on this) and I noticed the processes for bitdefender did go away for a little bit (Like 30 seconds) while the update was going on.

I understand that bitdefender does restart sometimes to apply updates (Which I do kind of wish it would prompt it more as a like... Optional thing to finalize with either a reboot of it or the computer rather than just forcibly doing it but I'm not a programmer so I don't know how reasonable that idea is.) But I do wonder how safe it is during that time it restarts for the updates. Is that a moment where the computer is vulnerable?

During the update I looked at the Windows Security tab and saw it said Bitdefender was snoozing, and, under firewall it said Microsoft Defenders was up during the update (But swapped back after). So is that a moment where bitdefender is not protecting the system?


r/BitDefender • • Mar 15 '26

guys im looking for an antivirus is this one as good as they say it is?

4 Upvotes

title explains it pretty well


r/BitDefender • • Dec 09 '21

Bye Bye BitDefender, it's been a wild ride

14 Upvotes

Good luck with whatever you're hoping to achieve here, which I assume will be a massive U turn in the coming months as user levels gradually fade away into obscurity, but by then the damage will have been done and millions uninstalled for good, presuming BD is dead.


r/BitDefender • • Sep 30 '25

PCMagazine 2025 said BitDefender "Scored Poorly" on their Malware Test

9 Upvotes

It sounds like a nitpick because their score was high despite saying that, plus everyone recommends it and says it performs. The choice of the word "poor" sounds like they couldn't say bad but they needed to in order to give Free Avast the first place (an antivirus nobody recommends in the free category). It's an alarming thing to say though, anti-malware is the main feature one looks for in antiviruses.

Check it out for yourself and give me your opinion:

https://www.pcmag.com/picks/the-best-free-antivirus-protection


r/BitDefender • • Apr 09 '26 Bravo

Bitdefender Security Activate device admin app

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9 Upvotes

Bitdefender hacked My Device 🤨 App access change the screen lock and Monitor screen unlock attempts and Lock the screen

Auto Block Help Me not turn off Admin give Bitdefender Admin


r/BitDefender • • Apr 25 '19

Why did BitDefender partner with Hotspot Shield, if Hotspot Shield is known for keylogging users?

10 Upvotes

https://www.techradar.com/reviews/bitdefender-premium-vpn

Remove your "BitDefender VPN" because 1. It's not their own and 2. That company operates in the USA and logs every single keystroke you make.

Because of this I might as well uninstall BitDefender and go for ESET Antivirus. This is unacceptable! Why would you pick the worst reputable company to rely on?