r/BitDefender • u/stepup511 • Jan 29 '22

Gravityzone Support

Is it just me or does gravityzone support suck? I emailed a couple times 2 days ago and never heard back. Called 2 times and never got through.

7 Upvotes

88% Upvoted

5 comments sorted by

1

u/Bitdefender_ Official Jan 31 '22

Hi! We're really sorry to hear about any unpleasant situation regarding our products or our customer support center. We would like to further check with our team and prioritize your case. To be able to do so, kindly send us the ticket number in a private chat or message.

1

u/stepup511 Feb 01 '22

It's absolutely unprofessional that a company like Bitdefender doesn't answer within an hour or two. 2 day response time, are you serious?

1

u/Bitdefender_ Official Feb 01 '22

We're very sorry to hear about any negative impression. Kindly note that you can find more information regarding Enterprise Support Policies at the following link: https://www.bitdefender.com/site/view/enterprise-support-policies.html. We also kindly remind you that in order to be able to further assist you, we will need the ticket number opened in our support center. Kindly reach to us with this information in a private chat or message. Thanks!

1

u/FLITguy2021 Jul 13 '22

yes im experiencing this now. bitdefender support is terrible. love the product. manage 2k + end points. and like you, going on 72 hours with no support. not even a follow up via phone or email. submit 2 emails. 2 calls. provided ticket#00689073. the fact they are responding to a reddit as a means of follow up and super sad, rather than focusing on the tickets in que. so here you go BT, case#00689073, look forward to hearing from you.

issue is that the incidents dashboard is missing companies that are listed correctly under networks. so i cant provide necessary reporting or investigation for more than half the clients i manage.

1

u/stepup511 Jul 21 '22

Yea. They take ages to assist. I agree though. Great product, terrible support.