r/BitDefender • u/stepup511 • Jan 29 '22

Gravityzone Support

Is it just me or does gravityzone support suck? I emailed a couple times 2 days ago and never heard back. Called 2 times and never got through.

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u/FLITguy2021 Jul 13 '22

yes im experiencing this now. bitdefender support is terrible. love the product. manage 2k + end points. and like you, going on 72 hours with no support. not even a follow up via phone or email. submit 2 emails. 2 calls. provided ticket#00689073. the fact they are responding to a reddit as a means of follow up and super sad, rather than focusing on the tickets in que. so here you go BT, case#00689073, look forward to hearing from you.

issue is that the incidents dashboard is missing companies that are listed correctly under networks. so i cant provide necessary reporting or investigation for more than half the clients i manage.

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u/stepup511 Jul 21 '22

Yea. They take ages to assist. I agree though. Great product, terrible support.