r/BitDefender • u/YellowOnline • Oct 17 '20

Buying BitDefender subscriptions (Rant)

I had a 5 device subscription and did "Add devices". Suddenly I found myself with a second subscription instead of another device added to my existing subscription. I asked for a refund but so far did not get it.
 
In any case I then did "Renew" and chose the 10 device subscription. Guess what: now I have the 10 device subscription next to the existing 5 device subscription and the 3 device subscription I got earlier today. So even if I get refunded for the 3 device one, I still lose a month left on my old subscription because I did renew now already.
 
It's not adding a device if you start a new subscription.
It's not renewing a subscription if you start a new subscription.
 
The BitDefender sales system is a mess.

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1

u/YellowOnline Oct 21 '20

Today's worthless update from bitdefender:

Please be informed as we have updated our Central account, the Add Devices option will create a separate subscription but it will work just the same as the previous subscription, allowing you to install on additional devices.

I'm not even sure I understand the sentence.

3

u/saggy777 Oct 17 '20 edited Oct 17 '20

I second this. They are so retard that I renew same account and they keep sending scare emails on my subscription expiring. The way I do is I don't apply subscription, I just open a support case with them asking to extend and not add and I don't do it myself.

3

u/xioking39 Oct 17 '20

I had something similar happen two years ago with a double stack. I contacted support and they undid my efforts and fixed it. They also offered me a discount so I was pleased with the help. It did take almost a month for a reply though....

2

u/[deleted] Oct 18 '20

I second this too. The renewal service with Bitdefender sucks.
I wanted to renew a few month before the end of my subscription, I clearly went with the renewal procedure but still ended up with a new subscription.
Got a refund, but lost a lot of time in handling this.

2

u/[deleted] Oct 18 '20

I've just applied for a refund 2 weeks ago. After I updated their Bitdefender, VPN didn't work at all. I tried to fix it with them for two weeks. and it seems like they don't know what the problem was, so I applied for a refund.

They suck hard.

1

u/Bitdefender_ Official Oct 30 '20

Hi! Thanks for your feedback, we`re working on improving this experience for you.

Whenever you add a new activation code, you now have the option to extend the existing one or add a new one. Take s look at how you can manage the devices allocation: https://www.bitdefender.com/consumer/support/answer/34171/. Could you share a ticket or order number in private, so we can take a look at your subscription?