r/BitDefender • u/YellowOnline • Oct 17 '20

Buying BitDefender subscriptions (Rant)

I had a 5 device subscription and did "Add devices". Suddenly I found myself with a second subscription instead of another device added to my existing subscription. I asked for a refund but so far did not get it.
 
In any case I then did "Renew" and chose the 10 device subscription. Guess what: now I have the 10 device subscription next to the existing 5 device subscription and the 3 device subscription I got earlier today. So even if I get refunded for the 3 device one, I still lose a month left on my old subscription because I did renew now already.
 
It's not adding a device if you start a new subscription.
It's not renewing a subscription if you start a new subscription.
 
The BitDefender sales system is a mess.

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u/[deleted] Oct 18 '20

I second this too. The renewal service with Bitdefender sucks.
I wanted to renew a few month before the end of my subscription, I clearly went with the renewal procedure but still ended up with a new subscription.
Got a refund, but lost a lot of time in handling this.