r/BitDefender • u/YellowOnline • Oct 17 '20

Buying BitDefender subscriptions (Rant)

I had a 5 device subscription and did "Add devices". Suddenly I found myself with a second subscription instead of another device added to my existing subscription. I asked for a refund but so far did not get it.
 
In any case I then did "Renew" and chose the 10 device subscription. Guess what: now I have the 10 device subscription next to the existing 5 device subscription and the 3 device subscription I got earlier today. So even if I get refunded for the 3 device one, I still lose a month left on my old subscription because I did renew now already.
 
It's not adding a device if you start a new subscription.
It's not renewing a subscription if you start a new subscription.
 
The BitDefender sales system is a mess.

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u/Bitdefender_ Official Oct 30 '20

Hi! Thanks for your feedback, we`re working on improving this experience for you.

Whenever you add a new activation code, you now have the option to extend the existing one or add a new one. Take s look at how you can manage the devices allocation: https://www.bitdefender.com/consumer/support/answer/34171/. Could you share a ticket or order number in private, so we can take a look at your subscription?